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How Automation & AI Can Enhance Your CX Ecosystem
In this video, we discuss different use cases of automation and AI in the contact center space and how you can use it to fit […]
Genesys Admin Training: External Tags VS Flow Outcomes
In this video, we discuss the differences between using external tags vs flow outcome variables to track call paths in a multi-path flow.
Revamping Your IVR for a Seamless Customer Experience
Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, […]
San Francisco
As a national provider of strategic advisory, deployment and managed services for contact center, customer experience, and unified communications solutions, Inflow helps organizations with the […]
Five Questions to Ask Your Virtual Agent
Five years ago, the thought of adding virtual agents and the rigidness of their response seemed counterintuitive to delivering a great customer experience in the […]
Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, […]
CX Evolution: Navigating The Journey From Avaya to Genesys
Ready to future-proof your contact center? Join us for a 30-minute webinar where we’ll guide you through the intricacies of migrating from Avaya to Genesys. […]