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Redefining Customer Experience: The Power of AI in Quality Management

In this video, we explore AI-powered quality management and its transformative role in contact centers. We discuss the capabilities of automation in streamlining processes, improving […]

Are Automation and AI the Same Thing in the Contact Center?

If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in […]

Regain Your Business Focus with CX Managed Services 

Did you work your entire career to help with technological onboarding, or are you ready to get back to creating and executing strategies to move […]

Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, […]

Redefining Customer Experience: The Power of AI in Quality Management

Join us for a 30-minute webinar where we explore AI-powered quality management and its transformative role in contact centers. We’ll discuss the capabilities of automation […]

Optimizing Conversations: Strategies for Peak Chatbot Performance

In this concluding webinar of the series, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom, shifts gears to guide you through the optimization phase of […]

Forecasting Customer Experience Trends Over the Next Year

Just like that 2024 is upon us and while looking back at 2023 can help us understand what to expect with CX in the new […]