Cloud Contact Centers – The Future of The Customer is Always Right

Cloud Contact Centers – The Future of The Customer is Always Right
It’s an old saying but it’s just as true today as it has been for years – and maybe even truer tomorrow. According to Walker Information, by 2020, customer experience will overtake price and product as the key brand differentiator. If you’ve spent any time on the phone with one of our Customer Service reps at Inflow, then you know that we put a great deal of thought into providing a great customer experience within every interaction.

If you also make your customers a priority, then you have to know that a Cloud Contact Center can be a major player in your customers experience.

Not only do customers simply desire good service when they call you, but today they’re demanding a consistently great customer experience every time they interact with your company across multiple communication mediums. Personally, I think that’s the way it should be and a high quality, well planned Cloud Contact Center that’s tailored to your business can make this a whole lot easier with less complexity and fewer dollars spent.

Put Your Cloud Contact Center to Work for You:

  1. Get your customer to the right person quickly every time
  2. Understand who your customer is before you even get to, How may I help you?
  3. Integrate web chat and social media into your client interactions

When it comes down to it, all things lead back to good communication.Right now, there more platforms on which to communicate than ever before! But the tough part is keeping all the balls in the air. A Cloud Contact Center makes it possible to juggle social media and your web presence, with old-fashioned phone calls. Start with best-of-breed Cloud Contact Center technology like inContact or ShoreTel, integrate it with your Customer Relationship Management (CRM) system, and partner with Inflows Contact Center business consulting, implementation, and support teams to turn it into a true business asset.

Make it easy for your customers to communicate. There is no better way to differentiate your brand from the competition!

Hear more about how a Cloud Contact Center can play its part in your success, too! Sign up for our upcoming webinars and learn from our experience. well review how our customers have used Cloud Contact Centers to increase customer satisfaction, save money, and make their businesses more efficient from the inside out.

To learn more, check out this White Paper on Cloud Contact Centers!

By Travis Dillard, Inflow Communications

About Inflow

Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.

With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.

By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.