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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

Amplix Expands Portfolio with Acquisition of Trusted Advisor Twin Lights Group
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Amplix Expands Portfolio with Acquisition of Trusted Advisor Twin Lights Group

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Level the Playing Field with Genesys Workforce Engagement Management

Level the Playing Field with Genesys Workforce Engagement Management

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Overcoming AI Overload In The Contact Center
AI

Overcoming AI Overload In The Contact Center

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Adopting Generative AI Safely and Effectively in Your Contact Center

Adopting Generative AI Safely and Effectively in Your Contact Center

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What is BYOC and Why is it Critical in Your UC & CX Strategy?

What is BYOC and Why is it Critical in Your UC & CX Strategy?

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Driving Efficiency & Cost Savings with AI: How DailyPay is Leveraging Chatbots, Automated QA, and WFM to Transform their CX

Driving Efficiency & Cost Savings with AI: How DailyPay is Leveraging Chatbots, Automated QA, and WFM to Transform their CX

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Webinars & Events

We provide complimentary CCaaS and UCaaS training sessions every week. Take a look at what’s coming up.

Level the Playing Field with Genesys Workforce Engagement Management

In this video, our experts guide you through the powerful features of Genesys Workforce Engagement Management (WEM). This session will provide a high-level overview of how Genesys WEM can provide the tools to equip your operations to balance and grow your workforce effectively.

Adopting Generative AI Safely and Effectively in Your Contact Center

Join us as we explore the advantages of generative AI and guide you through its responsible use in your contact center. While Generative AI presents exciting opportunities, it can also bring potential risks, such as producing inaccurate results, undesirable behaviors, and pose new data security and privacy concerns. If not carefully implemented, AI may add complexity instead of simplifying processes. With a thoughtful approach, generative AI can transform contact centers by streamlining agents’ workflows, boosting productivity, and decreasing wait and handle times. As this innovative technology progresses, it changes the landscape of customer interactions and support staff operations. Tune in now to discover how to responsibly harness the potential of generative AI in your contact center.

What is BYOC and Why is it Critical in Your UC & CX Strategy?

Join us for an engaging Fireside Chat featuring industry leaders from ATLaaS and Sinch as we explore the strategic advantages of Bring Your Own Carrier (BYOC) and its profound impact on modern UC and CX strategies. In this video, you’ll discover how BYOC enables businesses to fortify their infrastructure by enhancing redundancy, ensuring seamless communication experiences for customers across channels.

Driving Efficiency & Cost Savings with AI: How DailyPay is Leveraging Chatbots, Automated QA, and WFM to Transform their CX

Tune in for an enlightening session as we explore the transformative journey of DailyPay, a leading financial wellness platform, and its innovative approach to revolutionizing customer experience (CX) with advanced AI technologies. This exclusive event features a collaboration of key stakeholders from DailyPay, Observe.AI, Assembled, and InflowCX, sharing their success story in optimizing CX strategy and operations. This video is an unmissable opportunity for CX leaders and professionals interested in innovative strategies. Gain invaluable insights and advice from those who have successfully transformed customer experience using cutting-edge technology.

 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

Join us for part two of our Fireside Chat where we explore the transformative journey of Bakkt, a company at the forefront of the crypto economy, in redefining customer experience through cutting-edge AI technology. This exclusive event brings together key stakeholders—Bakkt, Level AI, and Inflow CX—to share their collaborative success story. This Fireside Chat is an unmissable opportunity for leaders and innovators in customer experience, financial services, and AI technology sectors. Whether you’re embarking on your AI journey or looking to elevate your current strategies, gain invaluable insights and advice from those who’ve successfully navigated the path of AI-driven transformation.

Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

Are you ready to take your customer experience to new heights in the new year? Then join Five9 and InflowCX as we reveal the top things you can do to kickstart your digital transformation with the power AI and Automation. Key Highlights: Understand the value of increasing your self-service and intelligence capabilities with the power of Five9 AI Gain real-world insights into how contact centers are leveraging AI and Automation to streamline their processes, enhance customer interactions, and drive better business outcomes. Learn insights and latest industry trends. Understand best practices that can help you create seamless experiences for your customers. Don’t miss out on this opportunity to learn from the experts and elevate your digital transformation journey and future-proof your contact center.

Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

Join us for a Fireside Chat as we explore the transformative journey of Bakkt, a company at the forefront of the crypto economy, in redefining customer experience through cutting-edge AI technology. This exclusive event brings together key stakeholders—Bakkt, Level AI, and Inflow CX—to share their collaborative success story. This is a must-watch for leaders and innovators in customer experience, financial services, and AI technology sectors. Whether you’re embarking on your AI journey or looking to elevate your current strategies, gain invaluable insights and advice from those who’ve successfully navigated the path of AI-driven transformation.

Decoding IVR Design: A Guide to Creating Seamless Call Experiences

IVRs play a crucial role in enhancing customer interactions, but their effectiveness hinges on thoughtful design and implementation. In this 30-minute video, our experts guide you through the essential steps of getting started with IVRs, from preparing for call flow design to identifying key stakeholder roles. You’ll gain invaluable insights into what to expect during the IVR implementation process, ensuring a smooth transition for your organization. Moreover, we explore best practices for IVR design, including dos and don’ts that can make or break customer satisfaction. Learn how to tailor your IVR system to meet reporting needs effectively while future-proofing it against technological advancements. Whether you’re new to IVRs or seeking to optimize your existing system, this video is your comprehensive guide to mastering IVR design and creating seamless call experiences for your customers.

Fireside Chat: Modernizing the Member Experience in Credit Unions

Join us for an engaging fireside chat led by InflowCX, in collaboration with Zoom, tailored specifically for credit unions seeking to enhance their member experience. In this insightful session, industry experts discuss essential strategies and technologies necessary to modernize, innovate, and scale your contact center effectively. Whether you’re grappling with legacy systems, striving to enhance member experiences, or aiming to optimize operational efficiency, this video will provide valuable insights and actionable takeaways. From leveraging advanced communication tools to harnessing data-driven insights, discover how to elevate your credit union’s contact center to meet the evolving needs of today’s members.
Unlocking the Power of AI in Contact Centers: Tactics and Perspectives
Podcast

Unlocking the Power of AI in Contact Centers: Tactics and Perspectives

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Safeguarding Your Contact Center with Dan Frasco of Amplix
Podcast

Safeguarding Your Contact Center with Dan Frasco of Amplix

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Elevating Customer Experiences: Lessons from a Credit Card Fiasco
Podcast

Elevating Customer Experiences: Lessons from a Credit Card Fiasco

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Transforming the Customer Experience in Credit Unions
Podcast

Transforming the Customer Experience in Credit Unions

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Revamping Your IVR for a Seamless Customer Experience
Podcast

Revamping Your IVR for a Seamless Customer Experience

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Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
Podcast

Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences

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Transform Your Contact Center with InflowCX’s Consulting Practice
Podcast

Transform Your Contact Center with InflowCX’s Consulting Practice

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Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
Podcast

Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith

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Elevate Your Customer Experience Strategy with InflowCX
Podcast

Elevate Your Customer Experience Strategy with InflowCX

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