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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

Aligning Today’s Business Priorities with What You Had to Do in 2020 
Blog

Aligning Today’s Business Priorities with What You Had to Do in 2020 

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In a Rush for Holiday Staffing? Don’t Rush Your BPO Decision 
Blog

In a Rush for Holiday Staffing? Don’t Rush Your BPO Decision 

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Transform Your Customer Interactions with Call Journey’s Voice Analytics 
Blog

Transform Your Customer Interactions with Call Journey’s Voice Analytics 

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The Contact Center Industry’s Not-So-Subtle Hint That Cloud Is The Future 
Blog

The Contact Center Industry’s Not-So-Subtle Hint That Cloud Is The Future 

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Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast

Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast

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Key Considerations For A Healthy Contact Center

Key Considerations For A Healthy Contact Center

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Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast

In this episode, the Adam Rennert, Mike Dolloff, and Austin Culp of the InflowCX team talk about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.

Key Considerations For A Healthy Contact Center

In this video, we discuss important factors to consider when evaluating your contact center’s business objectives.

Microsoft Teams and RingCentral Integration

In this video, we discuss how to integrate Microsoft Teams with your RingCentral platform.

Genesys Admin Training: Automatic Agent Check

In this video, we go over how to build an automatic agent check in Genesys Architect.

Guest: Colin Kennedy, COO at Shelf

In this episode, Colin and Austin discuss how knowledge management has changed to meet agent and customer needs, why you should consider a knowledge management strategy, and the impact of AI in contact centers.

Genesys Admin Training: Building Flows with Schedule Checks

In this video, we walk you through building inbound call flows with schedule checks.

Genesys Cloud Call Queues & Scheduling

In this video, we walk you through call queues and scheduling within Genesys Cloud.

How Genesys Cloud Integrates with Salesforce

In this video, we walk you through how to use the Genesys Cloud Salesforce integration plug-in.

Migrating to the Cloud with Genesys

In this video, we have Genesys presenting the value you can provide to your business and your customers in moving from a premise to cloud contact center.
Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives
Podcast

Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives

Listen
Leveraging Outsourcing & Automation to Enhance Your CX
Podcast

Leveraging Outsourcing & Automation to Enhance Your CX

Listen
The Inflow Experience Podcast – Colin Kennedy of Shelf
Podcast

The Inflow Experience Podcast – Colin Kennedy of Shelf

Listen
The Inflow Experience Podcast – Paul Jarman of NICE CXone
Podcast

The Inflow Experience Podcast – Paul Jarman of NICE CXone

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The Inflow Experience Podcast – Michael Setticasi, Ada
Podcast

The Inflow Experience Podcast – Michael Setticasi, Ada

Listen
The Inflow Experience Podcast – Scott Brown of Zoom
Podcast

The Inflow Experience Podcast – Scott Brown of Zoom

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The Inflow Experience Podcast, Benjamin Gleitzman of Replicant
Podcast

The Inflow Experience Podcast, Benjamin Gleitzman of Replicant

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The Inflow Experience Podcast – Jennifer Waite of Playvox
Podcast

The Inflow Experience Podcast – Jennifer Waite of Playvox

Listen
The Inflow Experience Podcast – Bill Pieper of InflowCX
Podcast

The Inflow Experience Podcast – Bill Pieper of InflowCX

Listen