Educational Resources
Insights from CCaaS and UCaaS Experts
As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.
Blog
Navigating The Contact Center Landscape: How to Find the Right Solution for Your Business
Read This Article
Transform Your Contact Center with NICE CXone
In this video, we’re joined by NICE CXone to bring you everything you need to know about the CCaaS platform and learn why you should consider NICE for your contact center solution.
CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience
To win in today’s experience economy, you need to do more than pick the right CX technologies. As customers continue to demand excellence at every touchpoint, elevate not only your CX tools but your CX ecosystem at large. In this interactive webinar, CX leaders and experts from InflowCX and Five9 share how you can build a strategic approach in 2023. We cover emerging trends that are shaping the future of CX, how you can build a connected CX ecosystem, and actionable ways to improve the customer and employee journey.
Elevate Your Customer Experience Strategy with InflowCX
In a world where customer experience is a key differentiator for businesses, finding the right strategy and processes to enhance your CX can be a challenging task. That’s why we sat down with Amy Behbehani, Senior CX Consultant at InflowCX, to discuss how InflowCX’s expertise is helping businesses transform their customer experience strategy.
Achieve Maximum Efficiency with InflowCX Managed Services
In this episode, Tommy Mullins and Austin Culp discuss InflowCX’s new managed services, which are designed to help you get the most out of your investments and maximize your success. We’ll explore how these services can help you reduce costs, boost efficiency, and quickly scale up operations. Plus, find out why InflowCX is the go-to choice for businesses looking to leverage managed services to improve their CX operations and unlock their full potential. We’ll discuss the team’s expertise in the industry, our commitment to customer service and satisfaction, and our innovative approach to managed services.
Depreciation of Genesys Cloud Reporting & Alternatives
In this video, we discuss the depreciation of reporting within Genesys Cloud and what alternatives are available for your contact center.
What’s New With Zoom Contact Center
In this video, we’re joined by Scott Brown, Head of Contact Center, and Derek Resler, Zoom Phone and Contact Center Specialist to discuss why you should consider Zoom as your CCaaS platform.
Top 3 Most Common Contact Center Challenges
In this video, we discuss the top three most common challenges for contact centers in 2023.
End of Genesys PureConnect & Multicloud Offering
In this video, we discuss what options are available for customers on Genesys PureConnect and Multicloud.
How The FCC Deregulation Will Affect Your POTS Lines
In this video, we discuss the FCC deregulation and how that will affect your POTS lines.
Podcast
Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives
Listen
