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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services

Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services

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Mastering the CCaaS Transition: Transforming Pandemic-Induced Decisions into Strategic CX Excellence

Mastering the CCaaS Transition: Transforming Pandemic-Induced Decisions into Strategic CX Excellence

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Cutting Through the Buzzwords of AI in the Contact Center
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Cutting Through the Buzzwords of AI in the Contact Center

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InflowCX Receives Five9 IVA Innovation Partner Of The Year Award
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InflowCX Receives Five9 IVA Innovation Partner Of The Year Award

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Forecasting Customer Experience Trends Over the Next Year
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Forecasting Customer Experience Trends Over the Next Year

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Optimizing Conversations: Strategies for Peak Chatbot Performance

Optimizing Conversations: Strategies for Peak Chatbot Performance

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Webinars & Events

We provide complimentary CCaaS and UCaaS training sessions every week. Take a look at what’s coming up.

Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services

In this video, we discuss the transformative potential of InflowCX Managed Services. We also explore our comprehensive suite of insights designed to elevate your operations towards excellence, including quarterly and annual performance reports as well as technology configuration assessments that offer a panoramic view of your contact center’s landscape. Discover why partnering with a Managed Services provider like InflowCX is pivotal for optimizing your contact center’s potential and ensuring seamless customer interactions. Don’t miss this opportunity to gain strategic insights and elevate your contact center performance to new heights.

Mastering the CCaaS Transition: Transforming Pandemic-Induced Decisions into Strategic CX Excellence

In the throes of the pandemic, many businesses hastily transitioned to cloud contact centers to facilitate remote work. However, the speed at which this transformation occurred often led to unforeseen challenges. In this session, we explore real-world scenarios of organizations that rushed into a cloud contact center during the pandemic and how they are solving for instability, quality issues, and disrupted customer interactions. Join us for an insightful discussion and gain actionable strategies to transform rushed decisions into a strategic advantage for your contact center, fostering improved quality, innovative customer experiences, and long-term success.

Optimizing Conversations: Strategies for Peak Chatbot Performance

In this concluding webinar of the series, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom, shifts gears to guide you through the optimization phase of your chatbot’s lifecycle. Learn the tactics and tools needed to fine-tune your chatbot for maximum efficiency, seamless interactions, and improved business outcomes. From analytics-driven enhancements to dynamic learning systems, this session is packed with actionable tips to take your chatbot from good to exceptional.

Crafting Conversations: Best Practices in Chatbot Design and Deployment

Vanessa Van Arsdale is back for our second session on chatbots. In this video, Vanessa discusses best practices surrounding deploying a chatbot. From natural language processing to ethical considerations, this webinar is your gateway to optimizing user engagement and satisfaction. Whether you’re a seasoned pro or just starting your chatbot journey, Vanessa’s insights will equip you with the knowledge needed to elevate your conversational game and stay ahead in the ever-evolving landscape of AI.

Genesys Admin Training: Triggers for Automatic Processes

In this video, our experts demonstrate how you can set up automation triggers within your Genesys Cloud system. Discover best practices for efficient trigger setup, plus you’ll gain insights on customization for your specific needs.

Revolutionizing Utility Services: Add a Jolt to Your CX

In this video, you’ll learn about the significance of experience orchestration in utility agencies, how to leverage customer insights for personalized experiences in the utility sector, and more!

Navigating the Conversational Frontier: A Chatbot Series

Join InflowCX and Zoom for a three-part webinar series designed to take your chatbot to the next level. In this first session, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom guides you on a strategic journey into the essentials of chatbot implementation. From aligning business goals to choosing the right platform, this webinar provides a comprehensive overview to guide your decision-making process. Join us for a session that goes beyond the surface, setting the foundation for a successful chatbot integration.

Navigating The Journey From Avaya To Genesys

Ready to future-proof your contact center? In this video, we guide you through the intricacies of migrating from Avaya to Genesys. Discover how this migration can unlock new possibilities for customer engagement and operational efficiency. Plus, you’ll gain strategic insights, practical tips, and a roadmap for a successful transition. Be at the forefront of the contact center evolution!

Fireside Chat: How the Public Sector is Modernizing it’s CX Strategy

Join industry experts Steven Boberski, Public Sector Field CTO of Genesys and Mike Dolloff, CRO of InflowCX as they discuss the power of technology in enhancing CX strategy within the public sector. In this video, you’ll discover how to leverage innovative approaches such as cloud migration, AI, self-service, and automation to take your contact center to the next level.
Elevating Customer Experiences: Lessons from a Credit Card Fiasco
Podcast

Elevating Customer Experiences: Lessons from a Credit Card Fiasco

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Transforming the Customer Experience in Credit Unions
Podcast

Transforming the Customer Experience in Credit Unions

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Revamping Your IVR for a Seamless Customer Experience
Podcast

Revamping Your IVR for a Seamless Customer Experience

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Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
Podcast

Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences

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Transform Your Contact Center with InflowCX’s Consulting Practice
Podcast

Transform Your Contact Center with InflowCX’s Consulting Practice

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Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
Podcast

Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith

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Elevate Your Customer Experience Strategy with InflowCX
Podcast

Elevate Your Customer Experience Strategy with InflowCX

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Achieve Maximum Efficiency with InflowCX Managed Services
Podcast

Achieve Maximum Efficiency with InflowCX Managed Services

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Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives
Podcast

Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives

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