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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

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An Expert View of AI and Automation in the Contact Center 
AI

An Expert View of AI and Automation in the Contact Center 

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Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

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Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

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Enhance Your Customer Experience Through Outsourcing 
Blog

Enhance Your Customer Experience Through Outsourcing 

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Decoding IVR Design: A Guide to Creating Seamless Call Experiences

Decoding IVR Design: A Guide to Creating Seamless Call Experiences

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 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

Join us for part two of our Fireside Chat where we explore the transformative journey of Bakkt, a company at the forefront of the crypto economy, in redefining customer experience through cutting-edge AI technology. This exclusive event brings together key stakeholders—Bakkt, Level AI, and Inflow CX—to share their collaborative success story. This Fireside Chat is an unmissable opportunity for leaders and innovators in customer experience, financial services, and AI technology sectors. Whether you’re embarking on your AI journey or looking to elevate your current strategies, gain invaluable insights and advice from those who’ve successfully navigated the path of AI-driven transformation.

Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

Are you ready to take your customer experience to new heights in the new year? Then join Five9 and InflowCX as we reveal the top things you can do to kickstart your digital transformation with the power AI and Automation. Key Highlights: Understand the value of increasing your self-service and intelligence capabilities with the power of Five9 AI Gain real-world insights into how contact centers are leveraging AI and Automation to streamline their processes, enhance customer interactions, and drive better business outcomes. Learn insights and latest industry trends. Understand best practices that can help you create seamless experiences for your customers. Don’t miss out on this opportunity to learn from the experts and elevate your digital transformation journey and future-proof your contact center.

Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

Join us for a Fireside Chat as we explore the transformative journey of Bakkt, a company at the forefront of the crypto economy, in redefining customer experience through cutting-edge AI technology. This exclusive event brings together key stakeholders—Bakkt, Level AI, and Inflow CX—to share their collaborative success story. This is a must-watch for leaders and innovators in customer experience, financial services, and AI technology sectors. Whether you’re embarking on your AI journey or looking to elevate your current strategies, gain invaluable insights and advice from those who’ve successfully navigated the path of AI-driven transformation.

Decoding IVR Design: A Guide to Creating Seamless Call Experiences

IVRs play a crucial role in enhancing customer interactions, but their effectiveness hinges on thoughtful design and implementation. In this 30-minute video, our experts guide you through the essential steps of getting started with IVRs, from preparing for call flow design to identifying key stakeholder roles. You’ll gain invaluable insights into what to expect during the IVR implementation process, ensuring a smooth transition for your organization. Moreover, we explore best practices for IVR design, including dos and don’ts that can make or break customer satisfaction. Learn how to tailor your IVR system to meet reporting needs effectively while future-proofing it against technological advancements. Whether you’re new to IVRs or seeking to optimize your existing system, this video is your comprehensive guide to mastering IVR design and creating seamless call experiences for your customers.

Fireside Chat: Modernizing the Member Experience in Credit Unions

Join us for an engaging fireside chat led by InflowCX, in collaboration with Zoom, tailored specifically for credit unions seeking to enhance their member experience. In this insightful session, industry experts discuss essential strategies and technologies necessary to modernize, innovate, and scale your contact center effectively. Whether you’re grappling with legacy systems, striving to enhance member experiences, or aiming to optimize operational efficiency, this video will provide valuable insights and actionable takeaways. From leveraging advanced communication tools to harnessing data-driven insights, discover how to elevate your credit union’s contact center to meet the evolving needs of today’s members.

Fireside Chat: Navigating Outsourcing Partnerships

In this video, our seasoned panelists from InflowCX and Assembled share valuable insights on effective oversight and governance strategies, highlighting the key challenges faced and considerations to keep in mind throughout your outsourcing journey. From scalability to supplier selection, they discuss the nuances of working with boutique versus general suppliers, unpacking the advantages and disadvantages of each approach. Whether you’re a seasoned professional seeking to enhance your outsourcing practices or exploring new avenues for business growth, this video promises to offer practical wisdom and actionable strategies to elevate your outsourcing initiatives. Don’t miss this opportunity to gain firsthand knowledge from industry experts.

Redefining Customer Experience: The Power of AI in Quality Management

In this video, we explore AI-powered quality management and its transformative role in contact centers. We discuss the capabilities of automation in streamlining processes, improving efficiency, and maintaining superior service standards. Plus, you’ll discover how AI is revolutionizing quality assurance practices, enabling contact centers to identify insights, optimize operations, and foster continuous improvement effortlessly.

Genesys Admin Training: Leveraging Common Modules

In this video, our experts cover troubleshooting flows using common modules in Genesys Cloud. Discover firsthand how to harness common modules to diagnose and resolve flow-related issues with precision. Plus, you’ll gain practical tips and insights to elevate your contact center’s efficiency. Don’t miss out on this opportunity to refine your Genesys Cloud system and streamline operations.

Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services

In this video, we discuss the transformative potential of InflowCX Managed Services. We also explore our comprehensive suite of insights designed to elevate your operations towards excellence, including quarterly and annual performance reports as well as technology configuration assessments that offer a panoramic view of your contact center’s landscape. Discover why partnering with a Managed Services provider like InflowCX is pivotal for optimizing your contact center’s potential and ensuring seamless customer interactions. Don’t miss this opportunity to gain strategic insights and elevate your contact center performance to new heights.
Unlocking the Power of AI in Contact Centers: Tactics and Perspectives
Podcast

Unlocking the Power of AI in Contact Centers: Tactics and Perspectives

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Safeguarding Your Contact Center with Dan Frasco of Amplix
Podcast

Safeguarding Your Contact Center with Dan Frasco of Amplix

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Elevating Customer Experiences: Lessons from a Credit Card Fiasco
Podcast

Elevating Customer Experiences: Lessons from a Credit Card Fiasco

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Transforming the Customer Experience in Credit Unions
Podcast

Transforming the Customer Experience in Credit Unions

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Revamping Your IVR for a Seamless Customer Experience
Podcast

Revamping Your IVR for a Seamless Customer Experience

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Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
Podcast

Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences

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Transform Your Contact Center with InflowCX’s Consulting Practice
Podcast

Transform Your Contact Center with InflowCX’s Consulting Practice

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Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
Podcast

Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith

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Elevate Your Customer Experience Strategy with InflowCX
Podcast

Elevate Your Customer Experience Strategy with InflowCX

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