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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

A Quick Look At Our Industry-Leading Technology Partnerships
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A Quick Look At Our Industry-Leading Technology Partnerships

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What Does Automation In The Contact Center Actually Mean? 
Automation

What Does Automation In The Contact Center Actually Mean? 

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Everything You Wanted To Know About BPO For Your Contact Center
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Everything You Wanted To Know About BPO For Your Contact Center

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The Inflow Experience Podcast – Michael Setticasi, Ada

The Inflow Experience Podcast – Michael Setticasi, Ada

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Genesys Cloud Call Queues & Scheduling

Genesys Cloud Call Queues & Scheduling

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How Genesys Cloud Integrates with Salesforce

How Genesys Cloud Integrates with Salesforce

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Webinars & Events

We provide complimentary CCaaS and UCaaS training sessions every week. Take a look at what’s coming up.

Genesys Cloud Call Queues & Scheduling

In this video, we walk you through call queues and scheduling within Genesys Cloud.

How Genesys Cloud Integrates with Salesforce

In this video, we walk you through how to use the Genesys Cloud Salesforce integration plug-in.

Migrating to the Cloud with Genesys

In this video, we have Genesys presenting the value you can provide to your business and your customers in moving from a premise to cloud contact center.

Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX

In this episode, our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!

Mitel’s UCaaS Partnership with RingCentral

In this video, you will learn about Mitel’s exclusive partnership with RingCentral, how it impacts their product offerings, and a Q&A session that answer’s a lot of questions.

How to Use Genesys Cloud Call Recording & Interactions

Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.

Guest: Ken Smith, CEO of InflowCX

In this episode, we talk about Ken’s journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.

Using Microsoft Teams as Your PBX

In this video, we will share the options for incorporating Teams into the PBX portion of your Unified Communications strategy.

Genesys Dialog Engine & Conversational AI

In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.
The Inflow Experience Podcast – Michael Setticasi, Ada
Podcast

The Inflow Experience Podcast – Michael Setticasi, Ada

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The Inflow Experience Podcast – Scott Brown of Zoom
Podcast

The Inflow Experience Podcast – Scott Brown of Zoom

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The Inflow Experience Podcast, Benjamin Gleitzman of Replicant
Podcast

The Inflow Experience Podcast, Benjamin Gleitzman of Replicant

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The Inflow Experience Podcast – Jennifer Waite of Playvox
Podcast

The Inflow Experience Podcast – Jennifer Waite of Playvox

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The Inflow Experience Podcast – Bill Pieper of InflowCX
Podcast

The Inflow Experience Podcast – Bill Pieper of InflowCX

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The Inflow Experience Podcast – Stanton Smith of InflowCX
Podcast

The Inflow Experience Podcast – Stanton Smith of InflowCX

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The Inflow Experience Podcast – Ken Smith, CEO of InflowCX
Podcast

The Inflow Experience Podcast – Ken Smith, CEO of InflowCX

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The Inflow Experience Podcast – Episode 11: Dave Hoekstra Of Calabrio
Podcast

The Inflow Experience Podcast – Episode 11: Dave Hoekstra Of Calabrio

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The Inflow Experience Podcast – Episode 10: Jake Butterbaugh Of Five9
Podcast

The Inflow Experience Podcast – Episode 10: Jake Butterbaugh Of Five9

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