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Educational Resources

Insights from CCaaS and UCaaS Experts

As a thought leader in the contact center and unified communications industry, we have compiled thousands of free resources on topics ranging between agent engagement, cloud migration, workforce management, and so much more.

Video: Learn How To Report Trunk Activity in ShoreTel® Director
Mitel/ShoreTel Videos

Video: Learn How To Report Trunk Activity in ShoreTel® Director

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ShoreTel® Topping the Charts in the UCaaS Market:
Mitel/ShoreTel Blogs

ShoreTel® Topping the Charts in the UCaaS Market:

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InflowCX Is Constantly Evolving, Our Core Values Should Too
Blog

InflowCX Is Constantly Evolving, Our Core Values Should Too

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David Delmont: Inflow’s Core Value Hero for January 2021
Blogs

David Delmont: Inflow’s Core Value Hero for January 2021

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SHoreTel Contact Center
Blogs

Part 1 – 5 golden Nuggets to Improve your ShoreTel Contact Center

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ShoreTel How to Add DID Ranges to a Trunk Group
KNOWLEDGE BASE PORTAL

ShoreTel How to Add DID Ranges to a Trunk Group

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Can I purchase SIP services that give me unlimited long distance?
FAQs

Can I purchase SIP services that give me unlimited long distance?

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table of vmware or hyper-v virtual sip trunk switch specifications
Blogs

Dealing with Robo-Dialers and Nuisance Calls on your Mitel/ShoreTel System

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ShoreTel How to Make a Basic Workgroup
Mitel/ShoreTel Tech Resources

ShoreTel How to Make a Basic Workgroup

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Webinars & Events

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Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX

In this episode, our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!

Mitel’s UCaaS Partnership with RingCentral

In this video, you will learn about Mitel’s exclusive partnership with RingCentral, how it impacts their product offerings, and a Q&A session that answer’s a lot of questions.

How to Use Genesys Cloud Call Recording & Interactions

Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.

Guest: Ken Smith, CEO of InflowCX

In this episode, we talk about Ken’s journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.

Using Microsoft Teams as Your PBX

In this video, we will share the options for incorporating Teams into the PBX portion of your Unified Communications strategy.

Genesys Dialog Engine & Conversational AI

In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.

How to Use the Mitel Connect Browser Extension for Google Chrome

In this video, we will show you how to use the Google Chrome browser extension for Mitel Connect.

The Zoom Contact Center Story

As the rapid adoption of Zoom as their preferred UCaaS solution of choice, our customers have been interested to learn what our Contact Center vision is for today and the future. Not surprising given Zoom’s desire to both innovate as well as our well-established partnership vision with the leading CCaaS providers, Zoom is committed to offering a Best-of-Breed experience for our customers regardless of their CCaaS needs.

Genesys Cloud Queue Settings

In this video, we will discuss best practices for establishing skills-based routing on the Genesys Cloud platform.
The Inflow Experience Podcast – Bill Pieper of InflowCX
Podcast

The Inflow Experience Podcast – Bill Pieper of InflowCX

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The Inflow Experience Podcast – Stanton Smith of InflowCX
Podcast

The Inflow Experience Podcast – Stanton Smith of InflowCX

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The Inflow Experience Podcast – Ken Smith, CEO of InflowCX
Podcast

The Inflow Experience Podcast – Ken Smith, CEO of InflowCX

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The Inflow Experience Podcast – Episode 11: Dave Hoekstra Of Calabrio
Podcast

The Inflow Experience Podcast – Episode 11: Dave Hoekstra Of Calabrio

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The Inflow Experience Podcast – Episode 10: Jake Butterbaugh Of Five9
Podcast

The Inflow Experience Podcast – Episode 10: Jake Butterbaugh Of Five9

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The Inflow Experience Podcast – Episode 9: Derek Resler Of Zoom
Podcast

The Inflow Experience Podcast – Episode 9: Derek Resler Of Zoom

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The Inflow Experience Podcast – Episode 8: Brandon Knight Of Telarus
Podcast

The Inflow Experience Podcast – Episode 8: Brandon Knight Of Telarus

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The Inflow Experience Podcast – Episode 7: Amy Behbehani Of Uplift
Podcast

The Inflow Experience Podcast – Episode 7: Amy Behbehani Of Uplift

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The Inflow Experience Podcast – Episode 6: Alex Lustig Of Observe.AI
Podcast

The Inflow Experience Podcast – Episode 6: Alex Lustig Of Observe.AI

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