Join The InflowCX Team
We’re always looking for the best players to join our world-class team. Take a look below at our current openings or email your resume to careers@inflowcx.com.
Open Positions
Solution Engineer
This position is responsible for supporting the sales efforts and customer retention efforts of the InflowCX Account Executives, CSM’s and Consultants as it relates to the InflowCX Contact Center and Unified Communications offerings. This position’s primary goal is help Inflow increase sales to new customers, grow revenue of existing customers and retain existing customers while maintaining the highest level of customer satisfaction through the solution engineer’s knowledge, responsiveness, and integrity.
Open Positions
Account Executive
The Account Executive is an integral part of the Marketing and Sales team. It is focused primarily on prospecting and closing business with new customers. This role requires great discipline in consistently developing opportunities in a process-driven approach. In doing this the Account Executive will create a steady flow of great-fit customers benefiting from InflowCX’s unified communications and contact center expertise. The Account Executive is often the initial guide starting the customer on the journey into a long-term mutually beneficial relationship with InflowCX.
Customer Success Manager
The Customer Success Manager is an integral part of the Marketing and Sales team. It is the only department in that team dedicated solely to working with existing customers and as such has the key role of making sure the efforts and investment in customer acquisition are fully realized with happy long-term customers. The overarching mission of the role is to continually enhance customer satisfaction and experience. In doing this the Customer Success Manager will create greater customer loyalty, and profitability and be a key player in Inflow’s mission to provide ongoing long-term value to customers.
Account Executive – Outsourcing
The Account Executive – Outsourcing is an integral part of the CX Transformation Consulting & Outsourcing team. It is focused primarily on prospecting and closing business with new customers for outsourcing opportunities. This role requires great discipline in consistently developing opportunities in a process-driven approach. In doing this the Account Executive – Outsourcing will create a steady flow of great-fit customers benefiting from Inflow’s outsourcing and contact center expertise. The Account Executive – Outsourcing is often the initial guide starting the customer on the journey into a long-term mutually beneficial relationship with Inflow.
Strategic Accounts Director – Outsourcing
The Strategic Accounts Director – Outsourcing works with InflowCX’s largest revenue-generating and most strategic Outsourcing customers. It is focused primarily on retaining and growing business within these existing customers. The role requires great strategic account management, relationship development, communication, and organizational skills. Employing tenacity in expanding and maintaining relationships, and disciplined proactive engagement, the Strategic Accounts Director – Outsourcing will ensure constant alignment, and value creation for these accounts. In doing this the Strategic Accounts Director – Outsourcing will secure existing business and expand into new CX services and technology areas.
Manager of Customer Success
This position provides leadership to the Customer Success (CS) Team. The overarching mission of the role is retaining and growing existing account revenues through proactive, consultative, customer-centric account management. In doing this the Director of Customer Success will create greater customer loyalty, profitability, and be a key player in Inflow’s mission to provide ongoing long-term value to customers.
Director of CX Partnerships
The role will support sales and partner relationship responsibilities for CX technology companies that are critical to the InflowCX business. The partner manager’s primary role is to grow sales and revenue for the supported CX technology partners through building relationships and developing and executing strategic programs.