Join The InflowCX Team
We’re always looking for the best players to join our world-class team. Take a look below at our current openings or email your resume to email@example.com.
This position is responsible for supporting the sales efforts and customer retention efforts of the InflowCX Account Executives, CSM’s and Consultants as it relates to the InflowCX Contact Center and Unified Communications offerings. This position’s primary goal is help Inflow increase sales to new customers, grow revenue of existing customers and retain existing customers while maintaining the highest level of customer satisfaction through the solution engineer’s knowledge, responsiveness, and integrity.
This position is responsible for the implementation of customers onto cloud call center platforms. Working directly with the customer and project manager to determine customer call center process and technical requirements and configure the cloud form on behalf of the customer and vendor. The position will configure agents, skills, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platform.
Technical Support Analyst
This position is responsible for resolving, evaluating, and prioritizing incoming telephone, voice mail and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other phone system related technologies by performing the following duties.
The Account Executive is an integral part of the Marketing and Sales team. It is focused primarily on prospecting and closing business with new customers. This role requires great discipline in consistently developing opportunities in a process-driven approach. In doing this the Account Executive will create a steady flow of great-fit customers benefiting from InflowCX’s unified communications and contact center expertise. The Account Executive is often the initial guide starting the customer on the journey into a long-term mutually beneficial relationship with InflowCX.
Customer Success Manager
The Customer Success Manager is an integral part of the Marketing and Sales team. It is the only department in that team dedicated solely to working with existing customers and as such has the key role of making sure the efforts and investment in customer acquisition are fully realized with happy long-term customers. The overarching mission of the role is to continually enhance customer satisfaction and experience. In doing this the Customer Success Manager will create greater customer loyalty, and profitability and be a key player in Inflow’s mission to provide ongoing long-term value to customers.
Director of Customer Success
This position provides leadership to the Customer Success (CS) Team. The overarching mission of the role is retaining and growing existing account revenues through proactive, consultative, customer-centric account management. In doing this the Director of Customer Success will support the team in creating greater customer loyalty, profitability, and be a key player in Inflow’s mission to provide ongoing long-term value to customers.