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CX Technology Partner Manager

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Job Summary

The role will support sales and partner relationship responsibilities for CX technology companies that are critical to the InflowCX business.

The partner manager’s primary role is to grow sales and revenue for the supported CX technology partners through building relationships and developing and executing strategic programs.

Core Job Responsibilities:

  • Responsible for day-to-day management of up to 3 CX technology partners
  • Build relationships within the technology partners across functional areas including Sales, Marketing and Operations
  • Bridge relationships between CX technology partner roles and peer roles within InflowCX
  • Identify areas of opportunity and risk to the partnership and develop plans to address those areas

Core Job Measurements:

  • Growth of Sales and Revenue for the supported CX technology partners
  • Growth in funnel activity for supported CX technology partners
  • Broadening engagement and relationships within the CX technology partners
  • Improved InflowCX sales team participation in supported CX technology partners

Core Job Qualifications:

  • 7+ years of experience working for or with CX/Contact Center technology companies
  • 5+ years of indirect or direct channel experience with technology companies with preference in CX/Contact Center technologies
  • 5+ years of selling or supporting CX/Contact Center technologies

General responsibilities and expectations:

  • Operating with a sense of urgency and always guided by integrity with customers, co-workers, partners, and all you encounter
  • Provide continuous communication, feedback, and ideas with leadership to improve Inflow, and our employees’ and customers’ lives
  • Participate in company meetings, sales meetings, trainings, and other company events
  • Travel as needed to develop and maintain relationships 
  • Conflicts and other challenges are to be promptly communicated to your supervisor, then HR if not resolved within a reasonable time frame (chain of command)
  • Participate in all company training courses provided and successfully complete all necessary online and self-paced training courses in the defined timelines required 
  • Maintain an awareness of and always strive to practice and improve upon your personal integrity, honesty, positive outlook and attitude, sense of urgency, follow through, accountability, communication, sales, social and relationship skills, continuing training and education, company, industry, and product knowledge
  • Inspire within your team and personally live our core values and company purpose at all times:
    • Create exceptional experiences with every interaction
    • Exemplify integrity, accountability, and appreciation
    • Improve lives of employees and customers
    • Teamwork leads to greatness
    • Evolve and innovate

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.