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Senior CX Consultant

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This position is responsible for supporting the sales efforts and retention efforts of the InflowCX Account Executives, CSMs, and Consultants as it relates to the InflowCX Contact Center Evaluation offerings. This position’s primary goal is to help InflowCX increase sales to new customers, grow revenue of existing customers, and retain existing customers while maintaining the highest level of customer satisfaction through the Consultant’s knowledge, responsiveness, and integrity.

Essential Duties and Responsibilities: 

  • Support InflowCX prospects and existing customers in evaluation of new contact center technologies
  • Support InflowCX prospects and existing customers in optimizing contact center people, process, and existing technologies
  • Attend customer meetings and be prepared to deliver on the responsibilities of that meeting
  • Leverage product and technical knowledge to educate customers and prospects on the technologies ability to solve problems
  • Interview, document, and present deliverables to customer stakeholders per a written Scope of Work
  • Continuously improve education and knowledge on the InflowCX core product solutions
  • Develop and maintain a strong understanding of the InflowCX service offerings and how they help customers
  • Support your peers in knowledge transfer and customer-specific engagements
  • Works collaboratively with peers, internal departments, and manufacturers to ensure the utilization of the solution meets customer’s business needs and aligns with their goals and objectives
  • Develop relationships with key counterparts at the InflowCX technology partners
  • Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers, and including the ability to communicate effectively and remain calm and courteous under pressure

General Responsibilities and Expectations: 

  • Provide continuous communication, feedback, and ideas with leadership to improve InflowCX, and our employees’ and customers’ lives
  • Participate in company meetings, department meetings, and other company events
  • Conflicts and other challenges are to be promptly communicated to your supervisor then HR if not resolved within a reasonable time frame (chain of command)
  • Participate in all company training courses provided and successfully complete all necessary online and self-paced training courses in the defined timelines required
  • Maintain an awareness of and always strive to practice and improve upon your personal integrity, honesty, positive outlook and attitude, sense of urgency, follow through, accountability, communication, sales, social and relationship skills, continuing training and education, company, industry, and product knowledge
  • Inspire within your team and personally live our Core Values and company purpose at all times:
    • Create Exceptional Experiences with Every Interaction
    • Exemplify Integrity, Accountability & Appreciation
    • Improve Lives of Employees & Customers
    • Teamwork Leads to Greatness
    • Evolve & Innovate

Supervisory Responsibilities

This position does not have any supervisory responsibilities.