Welcome to the Inflow Experience, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and everything in between.
CEO of NICE CXone
Our guest today is Paul Jarman, CEO of NICE CXone. NICE CXone is a customer experience platform that delivers seamless experiences across the entire customer journey for the contact center and beyond.
We chat with Paul about the demand for AI and self-service, the need for human interaction in the contact center, the importance of operational data, and much more.