The Inflow
Experience
Podcast
Welcome to the Inflow Experience, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and everything in between.
Featured Podcast
Leveraging Outsourcing & Automation to Enhance CX
Our guests today are Adam Rennert and Mike Dolloff of InflowCX. In this episode, the team talks about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.
Podcast
Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives
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