Elevate Your Customer Experience Strategy with InflowCX
In a world where customer experience is a key differentiator for businesses, finding the right strategy and processes to enhance your CX can be a challenging task. That’s why we sat down with Amy Behbehani, Senior CX Consultant at InflowCX, to discuss how InflowCX’s expertise is helping businesses transform their customer experience strategy.
Achieve Maximum Efficiency with InflowCX Managed Services
In this episode, Tommy Mullins and Austin Culp discuss InflowCX’s new managed services, which are designed to help you get the most out of your investments and maximize your success. We’ll explore how these services can help you reduce costs, boost efficiency, and quickly scale up operations. Plus, find out why InflowCX is the go-to choice for businesses looking to leverage managed services to improve their CX operations and unlock their full potential. We’ll discuss the team’s expertise in the industry, our commitment to customer service and satisfaction, and our innovative approach to managed services.
Depreciation of Genesys Cloud Reporting & Alternatives
In this video, we discuss the depreciation of reporting within Genesys Cloud and what alternatives are available for your contact center.
What’s New With Zoom Contact Center
In this video, we're joined by Scott Brown, Head of Contact Center, and Derek Resler, Zoom Phone and Contact Center Specialist to discuss why you should consider Zoom as your CCaaS platform.
Top 3 Most Common Contact Center Challenges
In this video, we discuss the top three most common challenges for contact centers in 2023.
End of Genesys PureConnect & Multicloud Offering
In this video, we discuss what options are available for customers on Genesys PureConnect and Multicloud.
How The FCC Deregulation Will Affect Your POTS Lines
In this video, we discuss the FCC deregulation and how that will affect your POTS lines.
Genesys Admin Training: Co-Browsing & Adding Prompts
In this video, we go over co-browsing and adding prompts in Genesys.
Genesys Admin Training: Work Teams Overview and In-Queue Flow
In this video, we go over the Work Teams feature in Genesys Architect.
