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The Inflow Experience Podcast
Stanton Smith, Vice President of CX Technology Consulting at InflowCX

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Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services
In this video, we discuss the transformative potential of InflowCX Managed Services. We also explore our comprehensive suite of insights designed to elevate your operations towards excellence, including quarterly and annual performance reports as well as technology configuration assessments that offer a panoramic view of your contact center’s landscape. Discover why partnering with a Managed Services provider like InflowCX is pivotal for optimizing your contact center’s potential and ensuring seamless customer interactions. Don’t miss this opportunity to gain strategic insights and elevate your contact center performance to new heights.
Mastering the CCaaS Transition: Transforming Pandemic-Induced Decisions into Strategic CX Excellence
In the throes of the pandemic, many businesses hastily transitioned to cloud contact centers to facilitate remote work. However, the speed at which this transformation occurred often led to unforeseen challenges. In this session, we explore real-world scenarios of organizations that rushed into a cloud contact center during the pandemic and how they are solving for instability, quality issues, and disrupted customer interactions. Join us for an insightful discussion and gain actionable strategies to transform rushed decisions into a strategic advantage for your contact center, fostering improved quality, innovative customer experiences, and long-term success.
Optimizing Conversations: Strategies for Peak Chatbot Performance
In this concluding webinar of the series, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom, shifts gears to guide you through the optimization phase of your chatbot's lifecycle. Learn the tactics and tools needed to fine-tune your chatbot for maximum efficiency, seamless interactions, and improved business outcomes. From analytics-driven enhancements to dynamic learning systems, this session is packed with actionable tips to take your chatbot from good to exceptional.
Crafting Conversations: Best Practices in Chatbot Design and Deployment
Vanessa Van Arsdale is back for our second session on chatbots. In this video, Vanessa discusses best practices surrounding deploying a chatbot. From natural language processing to ethical considerations, this webinar is your gateway to optimizing user engagement and satisfaction. Whether you’re a seasoned pro or just starting your chatbot journey, Vanessa’s insights will equip you with the knowledge needed to elevate your conversational game and stay ahead in the ever-evolving landscape of AI.
Genesys Admin Training: Triggers for Automatic Processes
In this video, our experts demonstrate how you can set up automation triggers within your Genesys Cloud system. Discover best practices for efficient trigger setup, plus you’ll gain insights on customization for your specific needs.
Revolutionizing Utility Services: Add a Jolt to Your CX
In this video, you'll learn about the significance of experience orchestration in utility agencies, how to leverage customer insights for personalized experiences in the utility sector, and more!
Navigating the Conversational Frontier: A Chatbot Series
Join InflowCX and Zoom for a three-part webinar series designed to take your chatbot to the next level. In this first session, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom guides you on a strategic journey into the essentials of chatbot implementation. From aligning business goals to choosing the right platform, this webinar provides a comprehensive overview to guide your decision-making process. Join us for a session that goes beyond the surface, setting the foundation for a successful chatbot integration.
Navigating The Journey From Avaya To Genesys
Ready to future-proof your contact center? In this video, we guide you through the intricacies of migrating from Avaya to Genesys. Discover how this migration can unlock new possibilities for customer engagement and operational efficiency. Plus, you’ll gain strategic insights, practical tips, and a roadmap for a successful transition. Be at the forefront of the contact center evolution!
Fireside Chat: How the Public Sector is Modernizing it’s CX Strategy
Join industry experts Steven Boberski, Public Sector Field CTO of Genesys and Mike Dolloff, CRO of InflowCX as they discuss the power of technology in enhancing CX strategy within the public sector. In this video, you’ll discover how to leverage innovative approaches such as cloud migration, AI, self-service, and automation to take your contact center to the next level.