Genesys Admin Training: Co-Browsing & Adding Prompts
In this video, we go over co-browsing and adding prompts in Genesys.
Genesys Admin Training: Work Teams Overview and In-Queue Flow
In this video, we go over the Work Teams feature in Genesys Architect.
Roadmap For A Successful CCaaS Migration
Are you looking to migrate to a new CCaaS platform in the future? In this webinar, we discuss important factors to consider before migration in order for a successful implementation.
Prioritizing Contact Center Trends to Achieve Your Business Objectives
Austin is joined by John Glantz, VP of Consulting Services at InflowCX. In this episode, John and Austin discuss identifying effective trends in the contact center, how to prioritize CX changes, utilizing your human and technology resources effectively to solve business objectives and more.
Genesys Admin Training: Automatic Agent Check
In this video, we go over how to build an automatic agent check in Genesys Architect.
The 101 On Genesys Cloud Surveys
In this video, we provide an overview of how to best leverage Genesys surveys for the best agent and supervisor experience.
Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast
In this episode, the Adam Rennert, Mike Dolloff, and Austin Culp of the InflowCX team talk about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.
Key Considerations For A Healthy Contact Center
In this video, we discuss important factors to consider when evaluating your contact center’s business objectives.
Microsoft Teams and RingCentral Integration
In this video, we discuss how to integrate Microsoft Teams with your RingCentral platform.