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The Inflow Experience Podcast
Stanton Smith, Vice President of CX Technology Consulting at InflowCX

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Mastering Toll-Free Number Management in Your Contact Center
Are you looking to take ownership and control of your toll-free numbers to enhance your customer service capabilities? In this video, you'll discover how ATLaaS can empower you to become an independent RespOrg, gaining authoritative ownership and control of your toll-free numbers.
Revamping Your IVR for a Seamless Customer Experience
Join Austin Culp, Director of Sales at Inflow CX, and Mike Dolloff, Chief Revenue Officer, in this episode of the Inflow Experience podcast. They dive into the frustrations customers face when interacting with IVRs, shedding light on the disconnect between self-service and agent-assisted channels. Discover why it's crucial for organizations to reassess their IVR systems, exploring strategies for a smoother customer journey and a more efficient contact center. Don't miss out on practical insights for optimizing IVR functionality and delivering an exceptional customer experience. Tune in now!
Genesys SMS Outbound Campaigns Preparedness – Best Practices & Key Things You Need to Know
In this video, we guide you through the mechanics of these campaigns, share valuable best practices, and shed light on canned and auto-responses. Additionally, you will gain insights into the intricacies of 10DLC registration and much more!
Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
In this episode of the Inflow Experience Podcast, host Austin Culp introduces a new series called "Monday Morning Quarterback." The concept revolves around dissecting frustrating customer experiences to uncover opportunities for improvement. Joined by guest Kyle Steele, they dive into Kyle's recurring prescription hassle with a renowned pharmacy chain. The conversation unfolds to explore how automation and conversation intelligence can revolutionize customer interactions. Co-host for this series, Mike Dolloff, Chief Revenue Officer at InflowCX, sheds light on the power of data-driven insights in enhancing customer experiences. Tune in to discover how businesses can leverage technology to drive customer satisfaction and operational efficiency.
Mitel MiVoice Connect End of Life: Exploring Your Alternatives
Join us as we dive into the implications of the MiVoice Connect End of Life announcement made by Mitel on July 7th, 2023. This announcement marks a crucial turning point for businesses utilizing the MiVoice Connect platform and calls for informed decision-making and transformational strategies. In this video, we explore the potential challenges it poses as well as the opportunities it presents for your organization’s transformation journey. You’ll also learn how InflowCX can help guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.
Genesys Admin Training: Conditional Group Routing & IVR Suppression
In this 30-minute webinar, our team of experts showcase how you can set up conditional group routing and how to suppress recordings in your Genesys Cloud system.
Fireside Chat: How AI is Fueling a CX Revolution
In this intimate fireside chat, Mike Dolloff, CRO of InflowCX, and Whitney Ondrejcka, Channel Account Manager of Kustomer dive into the evolving expectations of consumers, the strategic investments businesses are making in AI, and the revolutionary possibilities that arise from incorporating AI into your customer service practices. Uncover invaluable insights on harnessing AI to conquer CX challenges and deliver unparalleled experiences for your customers.
Fireside Chat: Exploring the Future of Contact Centers and Chat GPT
In this video, Adam Rennert of InflowCX and Ashish Nagar of Level AI discuss the benefits of incorporating generative AI into your contact center operations, including improved customer experiences, increased efficiency, and reduced costs.
Unlocking Customer Experience Excellence: The Value of InflowCX as Your Managed Service Provider
Are you ready to take your business operations to new heights? In this video, we take a deep dive into InflowCX’s comprehensive managed services offerings. Designed to help you get the most out of your investments and maximize your success, our managed services offer unparalleled support to businesses seeking to optimize their communication technology strategy. In this webinar, our team of experts delve into the key features and benefits of our managed services, highlighting how they can empower organizations to transform their day-to-day operations.