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Transforming E-commerce CX: Aterian's Journey with Genesys Cloud

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Unlocking Customer Experience Excellence: The Value of InflowCX as Your Managed Service Provider
Are you ready to take your business operations to new heights? In this video, we take a deep dive into InflowCX’s comprehensive managed services offerings. Designed to help you get the most out of your investments and maximize your success, our managed services offer unparalleled support to businesses seeking to optimize their communication technology strategy. In this webinar, our team of experts delve into the key features and benefits of our managed services, highlighting how they can empower organizations to transform their day-to-day operations.
Navigating Genesys Cloud’s Native Agent Assist
In this video, we dive deep into the world of Genesys Cloud's Native Agent Assist, designed to enhance agent performance and elevate customer experiences. Learn how to deploy Genesys Cloud's Agent Assist to empower agents with real-time guidance, knowledge, and insights, allowing them to quickly deliver accurate and personalized customer support.
Genesys Cloud Web Messaging and the Future of Digital
As a full omnichannel platform, Genesys Cloud CX offers multiple digital channels to help your customers engage with you at the right time, with the method that best suits them. In this 30-minute video, we provide a high-level introduction into Email, SMS, Social, and the latest channel to Genesys, Web Messaging. For those leveraging Web Chat today, see how Web Messaging can upgrade how your online consumers interact with you. We showcase native Agent Assist, Journey Mapping, Co-Browse, Self-Service bots, and more.
How Automation & AI Can Enhance Your CX Ecosystem
In this video, we discuss different use cases of automation and AI in the contact center space and how you can use it to fit your company's specific needs.
Genesys Admin Training: External Tags VS Flow Outcomes
In this video, we discuss the differences between using external tags vs flow outcome variables to track call paths in a multi-path flow.
Fireside Chat: Unlocking Contact Center Insights With Conversation Analytics
Join Adam Rennert, President of InflowCX, and Paul Humphrey, CEO of Call Journey for a deep dive into interaction analytics and its ability to unlock valuable operational and performance insights for your call center. This interactive discussion covers the core benefits of implementing a dedicated conversation analytics platform, exploring topics such as root cause analysis of your most essential measures, and creating operational efficiencies leveraging the lived experiences of your agents and customers.
The Future of Customer Experience: Exploring the Possibilities with Genesys DX
Whether you’re looking to revolutionize your customer experience, explore the future of CX, or optimize your contact center operations, Genesys DX may be the solution for you. Genesys DX is a customer experience management platform that enables companies to move the customer experience beyond transactional chat interactions to deliver intuitive conversations through the power of AI. In this video, we share insights, tips, and best practices for using Genesys DX to drive results and help you unlock the full potential of this powerful platform
Genesys Admin Training: WFM – Scheduling Business Units
In this Genesys Admin Training, we demonstrate how to create a workforce management schedule without a forecast in Genesys Cloud.
Can I Bring My Own Carrier to Genesys Cloud?
In this video, we discuss how you can bring your own carrier to Genesys Cloud and items to keep in mind when considering this solution.