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Transforming E-commerce CX: Aterian's Journey with Genesys Cloud

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Genesys Admin Training: Dynamic Prompts with TTS Options
In this video, we demonstrate building a data table to allow for Dynamic prompts with TTS options within a call flow on Genesys Cloud.
Is Outsourcing Right For You?
If you’re facing increased struggles and labor shortages in your contact center, then it may be time to consider an outsourcing solution. In this video, we dive into everything you need to know about BPOs, options with labor outsourcing as well as considerations to keep in mind when deciding if this solution is right for you.
Workplace Trends: Which Models Are A Good Fit For Your Contact Center?
In this video, we analyze workplace model trends and discuss which models are a good fit for your contact center.
Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
In this episode of The Inflow Experience Podcast, Austin Culp sits down with Stanton Smith, the Vice President of CX Technology Consulting at InflowCX. Stanton shares his insights on how InflowCX is helping businesses identify the best contact center solutions to meet their specific requirements. He talks about the company’s approach to customizing solutions that deliver savings and ROI on a new platform. The conversation covers a range of topics, including how to use data to make informed decisions, key considerations when selecting a contact center provider, and emerging trends in the industry. Whether you are a business leader looking to improve your customer experience or a technology professional seeking insights into the latest trends, this podcast is a valuable resource. So tune in to gain valuable insights from Stanton’s extensive experience and learn how InflowCX can help your business stay ahead in the competitive contact center landscape.
Transform Your Contact Center with NICE CXone
In this video, we're joined by NICE CXone to bring you everything you need to know about the CCaaS platform and learn why you should consider NICE for your contact center solution.
CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience
To win in today’s experience economy, you need to do more than pick the right CX technologies. As customers continue to demand excellence at every touchpoint, elevate not only your CX tools but your CX ecosystem at large. In this interactive webinar, CX leaders and experts from InflowCX and Five9 share how you can build a strategic approach in 2023.  We cover emerging trends that are shaping the future of CX, how you can build a connected CX ecosystem, and actionable ways to improve the customer and employee journey.
Elevate Your Customer Experience Strategy with InflowCX
In a world where customer experience is a key differentiator for businesses, finding the right strategy and processes to enhance your CX can be a challenging task. That’s why we sat down with Amy Behbehani, Senior CX Consultant at InflowCX, to discuss how InflowCX’s expertise is helping businesses transform their customer experience strategy.
Achieve Maximum Efficiency with InflowCX Managed Services
In this episode, Tommy Mullins and Austin Culp discuss InflowCX’s new managed services, which are designed to help you get the most out of your investments and maximize your success. We’ll explore how these services can help you reduce costs, boost efficiency, and quickly scale up operations. Plus, find out why InflowCX is the go-to choice for businesses looking to leverage managed services to improve their CX operations and unlock their full potential. We’ll discuss the team’s expertise in the industry, our commitment to customer service and satisfaction, and our innovative approach to managed services.
Depreciation of Genesys Cloud Reporting & Alternatives
In this video, we discuss the depreciation of reporting within Genesys Cloud and what alternatives are available for your contact center.