Guest: Colin Kennedy, COO at Shelf
In this episode, Colin and Austin discuss how knowledge management has changed to meet agent and customer needs, why you should consider a knowledge management strategy, and the impact of AI in contact centers.
Genesys Admin Training: Building Flows with Schedule Checks
In this video, we walk you through building inbound call flows with schedule checks.
Genesys Cloud Call Queues & Scheduling
In this video, we walk you through call queues and scheduling within Genesys Cloud.
How Genesys Cloud Integrates with Salesforce
In this video, we walk you through how to use the Genesys Cloud Salesforce integration plug-in.
Migrating to the Cloud with Genesys
In this video, we have Genesys presenting the value you can provide to your business and your customers in moving from a premise to cloud contact center.
Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX
In this episode, our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!
Mitel’s UCaaS Partnership with RingCentral
In this video, you will learn about Mitel's exclusive partnership with RingCentral, how it impacts their product offerings, and a Q&A session that answer's a lot of questions.
How to Use Genesys Cloud Call Recording & Interactions
Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.
Guest: Ken Smith, CEO of InflowCX
In this episode, we talk about Ken's journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.
