Elevate Your Customer Experience with NICE CXone

Elevate Your Customer Experience with NICE CXone

When it comes to delivering customer experience in the contact center, having the right partners in place makes all the difference. Our partnership with NICE CXOne has been an overnight success for 12 years and going. 

When contact center clients are looking to deploy the tools that help with efficiency, integration, reporting and so much more, NICE CXOne delivers those tools. Furthermore, NICE CXOne is not just for the contact center having a wide range of unified communication integrations as well. 

Today, we are going to dive into a few of the many reasons why we have chosen to partner with NICE CXOne in the past, and especially what to look forward to in the future! 

NICE CXOne Makes Connections In The Contact Center

We believe fully that a great customer experience in the contact center begins with a great agent experience, and simply put that means all systems working together. The more an agent has to double input information the easier it is to fall down the path of frustration and inefficiency.

With integrations into your CRM, your agents know who is calling when they are calling. Having a “screen pop” showing the customer’s information, and what the agent needs to know including the last interaction saves minutes during each conversation. Think about the time savings realized over the course of a day, week, month, and year? 

Collaboration in the contact center is a must to deliver a real-time customer experience. Having integrations with the top UCaaS providers including Zoom, RingCentral, Mitel, and more makes that possible. Connecting your agent workforce is a must, and CXOne makes this not just possible, but easy to do. 

The Right Partner For IVR, ACD & More In The Contact Center

Having the right tools in place can increase productivity in your contact center, and NICE CXOne enables you to get the right customer to the right agent at the right time. Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) have been around for some time in the contact center. 

When it comes to IVR most companies deploy this and think it is a Ron Popeil “Set it And Forget It” situation. With only 7% of companies investing in the optimization of their IVR system, it is no wonder most customers don’t care for it. This is where CXOne shines, the optimization of ACD and IVR needs to be a continual process, not a one-and-done scenario. 

When it comes to call distribution this should be something that the customer doesn’t even “feel”. That flow, logic, and optimization have already happened and been programmed within your framework long before the customer has chosen to contact you. That is what CXOne brings to the table and more. 

InflowCX Is Your NICE CXOne Partner For Your Contact Center 

When it comes to choosing the right implementation partner for CXOne, experience matters. With over 200 implementations completed, an entire team certified with NICE CXOne, being a Micro SI partner, and having 12+ years of experience — it’s easy to see why hundreds of customers have relied on us to enhance their customer experience with NICE CXOne. 

If you are looking to elevate your experience in the contact center, or maybe just want to learn more then we should talk so you can see how we can help you deliver the best customer experience and agent experience through NICE CXOne!