Denver, Colorado — InflowCX, a market-leading, innovative provider of strategic advisory, consulting, professional, and managed services for contact center and unified communications technologies, announced today that they have acquired BPO Partners. The partnership accelerates InflowCX’s expansion of consulting, outsourcing, and technical services offerings for contact center operations and technologies.
Based in Atlanta, Georgia, BPO Partners is an experienced and proven industry leading CX consulting and advisory firm, with a core focus on customer experience, contact center technology and operational consulting, and outsourcing strategy. BPO Partners supports organizations from Fortune 500 to mid-market clients to achieve best-in-class customer experiences.
InflowCX’s CEO, Ken Smith, said “InflowCX’s growing service offerings provided a natural fit for BPO Partner’s experience in contact center consulting, technology, and outsourcing. As a market leader, InflowCX continues to be focused on expanding our portfolio of services to meet our client’s unique and evolving needs. The expertise that BPO Partners brings to InflowCX furthers our ability to extend a value-creating suite of services to our clients and our technology partners.”
Mark Lazzara, Founder of BPO Partners stated, “InflowCX’s capabilities complement ours in a way that significantly enhances and expands our ability to better serve our clients. The team at BPO Partners is excited to accelerate our combined competencies and continue our momentum as a growing customer experience industry leader.”
InflowCX is a portfolio company of Renovus Capital Partners, a Philadelphia area private equity firm specializing in the Knowledge and Talent industries.
“We are thrilled to support InflowCX’s acquisition of BPO Partners,” said Jesse Serventi, founding partner of Renovus. “Since our initial investment in 2020, our management team has demonstrated its ability to grow the business organically and through accretive, strategic acquisitions that bring value to our customers. These efforts have enabled InflowCX to achieve scale and establish itself as the go-to partner in the contact center technology ecosystem.”
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact centers, customer experience, and unified communications solutions to over 1,000 customers nationwide. InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. More information can be found at www.inflowcx.com
About BPO Partners
BPO Partners specializes in helping clients achieve best-in-class customer experiences. With expertise ranging from contact center technology and operations to outsourcing strategies and transformations, BPO Partners fully understands and appreciates the operational challenges that exist to execute sales and care operations with excellence. Learn more about BPO Partners at www.bpopartnersllc.com
Founded in 2010, Renovus Capital Partners is a private equity firm specializing in the Knowledge and Talent industries. Renovus, from its base in the Philadelphia area, manages $1 billion across several investment vehicles. The firm’s current portfolio includes over twenty-five U.S.-based businesses specializing in educational technology and content, higher education, corporate learning and development, healthcare services, and technology services. Renovus typically partners with founder-led businesses, leveraging its industry expertise and access to debt and equity capital to make operational improvements, pursue tuck-in acquisitions and oversee strategic growth initiatives. Visit us at www.renovuscapital.com or follow us on LinkedIn.