In our decades of experience here at InflowCX we have been able to evolve with the ever-changing customer experience market by listening to our customers, being responsive, and taking action.
Taking a proactive approach to the customer experience is in our DNA as an organization. It is for this reason that we have revamped our managed services packages to serve our customer’s needs better.
Managed Services That Scale with Your Business
In speaking with our customers and partners we have heard some common themes as to what organizations need to grow. With the pace of innovation quickening in the customer experience, unified communications, and contact center world, it isn’t just the need for tech. Our team has heard some version or combination of the following:
- Resources are overloaded
- Need for a predictable and economical solution for getting the most value out of business-critical technology
- Companies want expertise but we can’t justify full-time additions
- Employee turnover causes disruption to system health and stability, responsiveness of changes, and a dearth of expert knowledge
- A need for rapid, expert technical knowledge
- Proactive expert knowledge to interpret and make actionable the growing volumes of CX data
Understanding the challenges that technology solves is just one of many steps in our process. We have seen firsthand how underutilized many CCaaS and UCaaS solutions are in our customer’s business. Optimizing current solutions has always been a part of what we do, however, with COVID came the rush to make hasty decisions out of survival.
We are having success in helping create bandwidth to make transformational changes within our customers’ organizations. Getting the most out of technology that was already part of their tech stack, while adding in operational efficiencies & integration.
Enabling organizations to do what they do best and allowing us to handle the rest is what we do. This is a natural next step to becoming a valued partner for our customers. When you take the time to understand their business you expand what that relationship means.
What Is Changing with InflowCX Managed Services?
Our new Managed Services bundles will be broken up into three sections that better reflect how our customers see their technology in relation to their business and objectives.
- Administration
Day-to-day responsive, reactive support that ranges from break-fixes and troubleshooting to unlimited moves, adds, changes, and deletes. Our goal is to keep your system supporting your organization and customers.
- Insights
This is where our updated managed services really shine. With frequent reports and assessments included, our customers will gain valuable insights into their system performance, operational efficiency, platform configuration, CX KPIs, and more.
- Value Adds
Going one step further, we’ve included a ton of extra value in our managed services packages like a dedicated Customer Success Manager, full access to educational knowledge base materials, monthly training, and services to make your life easier such as professional voice talent and conversation analytics.
The New Pricing Model is Easy-To-Budget & Scale
With flat rate pricing that is packed with more value and tailored to your organization’s needs, budgeting for expansion and fluctuations in volume is more manageable than ever. We have fine-tuned the model to make it easier for customers to forecast their managed services spending through growth, ebbs, and flows.
What Does This Mean For You?
The upgraded version of our Managed Services will go into effect on January 1st, 2023. Current customers will be migrating with the help of their Customer Success Manager at renewal or sooner if necessary. Get in touch for more details.
If you are a new customer, we welcome your call anytime.
Our revamped Managed Services are available for Genesys Cloud CX, Five9, NICE CXone, Zoom, RingCentral, and Mitel MiVoice Connect.
At InflowCX, Our Focus Is People, Processes, & Technology
Our approach evolves at the pace of innovation, always leaving room to ensure we are delivering on the needs of our customers. That commitment comes through in everything we do. If you have questions about our managed services, or maybe our approach sounds like something you would be interested in hearing more about, let’s talk. We are excited about the future here at InflowCX and would look forward to having us be part of yours!
