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Forecasting Customer Experience Trends Over the Next Year
Just like that 2024 is upon us and while looking back at 2023 can help us understand what to expect with CX in the new […]
Elevate Your Customer Experience with Outsourcing
The new year is here, and with it will come changes that we haven’t even thought of yet. What we do know is that the […]
Genesys Admin Training: Triggers for Automatic Processes
In this video, our experts demonstrate how you can set up automation triggers within your Genesys Cloud system. Discover best practices for efficient trigger setup, […]
Denver
InflowCX is an innovative provider of strategic advisory, deployment and managed services for contact center, customer experience, and unified communications technologies. We have served thousands […]
You Heard It Here, Again: A Look Back at Our 2023 Predictions
As we near the end of 2023, it’s time to reflect on the predictions we made at the beginning of the year about the Contact […]
Navigating the Conversational Frontier: A Chatbot Series
Join InflowCX and Zoom for a three-part webinar series designed to take your chatbot to the next level. In this first session, Vanessa Van Arsdale, […]
Leveraging Outsourcing & Automation to Enhance Your CX
Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, […]
5 Contact Center Trends We Are Thankful for This Year
As Thanksgiving approaches, it’s a time to reflect and express gratitude. In the realm of Contact Center as a Service (CCaaS), there’s much to be […]