You have hired the best talent for your Contact Center, now let’s make them perform the best for your customers. Five9 has the tools to optimize the agent experience, which empowers them to deliver the best customer experience.
Practical AI Solutions For Your Contact Center
Isn’t it about time that we use AI to help in a practical way? There are a lot of mundane tasks that take away from operational efficiency and increase frustration in the Contact Center. Those should be a thing of the past when you partner with Inflow and Five9.
Five9 Intelligent Virtual Agent
Repeat questions being asked over and over again during a 40-hour work week are not an agent’s friend. Intelligent Virtual Agent frees up your Agents so they can work on more difficult and fulfilling tasks with your customers.
Five9 Agent Assist
If there isn’t documentation, then the conversation never happened right? Agents spend a good portion of their time noting accounts, well that is a thing of the past with Five9 Agent Assist. No more notes or summaries, and real-time guidance as the interaction is taking place are all possible.