CXone Leverages AI, Analytics, Workforce Management, & More
CXone enables your customers to build loyalty with your brand by streamlining the customer experience. Leverage analytics to optimize your workforce, so that you have the right staff in place at the right time, reducing stress for your agents. When you provide a great agent experience you never have to worry about the customer experience, it will always follow.
Contact Center Solutions for Organizations Large and Small
NICE CXone is scalable regardless of company size. As your demands from your customers grow you can scale your solution and add the features you need to meet those demands. While your company grows so do the ways that customers expect to be able to reach you, adding social, chat, text and more is easy when you partner with Inflow and NICE CXone.
CXexchange Brings the Best Partners and Applications to One Place
From social media to virtual assistants to IVR, there are applications to help you customize a solution based on your company’s needs. Allowing you to weave together applications as unique as your contact center helps you fill in the gaps without adding unnecessary features that won’t be used, or worse may confuse your agents.
Access Insights for Enhanced Service
Having everything connected and centralized enables you to react quickly, and proactively put the right information on the screens of your agents. If there are trends occuring this no longer takes days to piece together the insights and drivers behind those trends. Real-time analytics create real-time actionable insights.