Transform Your Customer Experience
UJET transcends omnichannel to optimize your customer experience. It allows you to interact with customers visually – and more naturally, allowing your team to easily identify the issue and efficiently solve it.
Blend Channels for Context
Unify, contextualize, and improve the customer journey, all within your customer’s preferred device – their smartphone. Blend voice and SMS messaging together to make hold times productive by gathering information and context for the agent before the conversation begins.
Interact with Customers Naturally
Give customers the ability to communicate visually and contextually so they can point to the problem, rather than describe it. Allow customers to share photos, videos, screenshots, and text directly with agents in real-time to help agents see from the customer perspective and resolve issues faster.
Embed UJET Into Your Mobile App
Provide a seamless experience for customers across channels from within your mobile app to stop customers from having to repeat themselves and to capture information from the smartphone for higher rates of first call resolution and lower handle times.
Unify Customer Data
Make your CRM the single source of truth and eliminate redundant data storage by natively reading and writing all customer data to the CRM.
Leverage Data for Routing
Leverage data from the CRM such as the contact record, account status, device information, and historical journey data to predict intent, make dynamic routing decisions, and contextualize each interaction before introducing an agent.
Automate for Efficiency
By enabling automation throughout the agent experience, UJET not only records granular detail of the customer and their journey within the CRM record, but significantly reduces average handle time and after call work for the agent by eliminating the manual effort to create and update records.