Cutting Through the Noise: Prioritizing Contact Center Trends & Changes to Achieve Your Business Objectives

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guest: John Glantz

Austin is joined by John Glantz, VP of Consulting Services at InflowCX. In this episode, John and Austin discuss identifying effective trends in the contact center,  how to prioritize CX changes, utilizing your human and technology resources effectively to solve business objectives, and more.