Guest: Nikola Mrkšić
In this episode of The Inflow Experience Podcast, host Austin Culp sits down with Nikola Mrkšić, CEO and co-founder of PolyAI. They dive into the future of AI in customer service, exploring how PolyAI’s innovative voice assistants are transforming the industry by enhancing customer experiences and reducing frustration with traditional IVR systems. Nikola shares insights on the evolution of AI, the limitations of current technologies, and how PolyAI is leading the charge in developing sophisticated, human-like voice interactions that complement, rather than replace, human agents. This discussion sheds light on the real-world impact of AI in contact centers and what businesses should consider when adopting these technologies.
Not Sure Where to Start with AI in Your Contact Center?
