Safeguarding Your Contact Center with Dan Frasco of Amplix

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guest: Dan Frasco

In this episode of the Inflow Experience Podcast, we’re joined by Dan Frasco, VP of Solutions Engineering, Security & Infrastructure at Amplix. Join us as we discuss safeguarding your contact center against evolving threats and explore vital strategies for contact center security and compliance. With a focus on practical insights, Austin and Dan discuss the importance of understanding compliance requirements, implementing effective policies, and empowering employees as the frontline of defense. From combating phishing attacks to navigating the complexities of compliance, this episode offers actionable advice to protect your organization and customers. Tune in for expert guidance on fortifying your contact center against cyber threats and ensuring a secure customer experience.