Leveraging Outsourcing & Automation to Enhance Your CX

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guests: Adam Rennert & Mike Dolloff

Our guests today are Adam Rennert and Mike Dolloff of InflowCX. In this episode, the team talks about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.