The Inflow Experience Podcast – Michael Setticasi, Ada

Welcome to the Inflow Experience podcast, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

Guest: Michael Setticasi, Ada

Our guest today is Michael Setticasi, Vice President of Partners at Ada. Ada is a brand interaction platform that bridges the divide between you and the people who are trying to talk to you.

We chat with Michael about Ada’s platform, how savvy contact centers are getting ahead of the competition, and growing trends in automation and omnichannel interactions.