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Implementation Services

With You Every Step of the Way

From consulting to deployment, we’re here to help.


Strategic Project Management

In addition to our project coordination services, our project management team leads the project delivery, builds, and maintains a project plan, coordinates all meetings, and performs all documentation gathering necessary for the project.


Collaborative Project Engineering

Our team of engineers consults and collaborates with your project stakeholders on optimal design and configuration of your technology deployment. We also set up and configure the system capabilities according to the project scope and conduct user acceptance testing.


Hands-On Training

We won’t leave you hanging after your deployment is up and running. As part of our implementation services, we include training for all applicable end-users, supervisors, managers, and administrators. We also provide day-1 go-live support to ensure that your contact center or unified communications platform is working properly and efficiently.

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

Inflow Communications, a Genesys partner since 2015 and currently a Genesy Gold Partner, has made great strides in building an implementation and professional services practice to ensure their customers get the most benefit from the Genesys Cloud platform.

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In this video, we discuss using conversation analytics to gain insights and improve your customer experience.

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The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

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The bulk of the innovation efforts in the communications world is in the cloud, so if you are one of the many companies running with an on-premise Mitel system you may wonder if there are contact center options for you other than a full contact center platform.

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Our Team

Our staff of consultants, project managers, and customer success managers are ready to help you wherever you are in your journey.

Meet Our Team