With You Every Step of the Way
From consulting to deployment, we’re here to help.
Strategic Project Management
In addition to our project coordination services, our project management team leads the project delivery, builds, and maintains a project plan, coordinates all meetings, and performs all documentation gathering necessary for the project.
Collaborative Project Engineering
Our team of engineers consults and collaborates with your project stakeholders on optimal design and configuration of your technology deployment. We also set up and configure the system capabilities according to the project scope and conduct user acceptance testing.
We won’t leave you hanging after your deployment is up and running. As part of our implementation services, we include training for all applicable end-users, supervisors, managers, and administrators. We also provide day-1 go-live support to ensure that your contact center or unified communications platform is working properly and efficiently.
As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.
Inflow Communications, a Genesys partner since 2015 and currently a Genesy Gold Partner, has made great strides in building an implementation and professional services practice to ensure their customers get the most benefit from the Genesys Cloud platform.
The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.
The bulk of the innovation efforts in the communications world is in the cloud, so if you are one of the many companies running with an on-premise Mitel system you may wonder if there are contact center options for you other than a full contact center platform.