Contact Center Evaluation Services for Your Technology Journey
At InflowCX, our UCaaS and contact center solutions guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.
Navigating the Customer Experience Landscape
With our proven consultation process we assess your current technology and operational strategy, identify providers or outsource needs, and uncover the ROI benefits of a contact center solution that fits your business needs.
Review Your Current Technology to Identify Improvements
Identify, Evaluate, Measure & Select New Technology Providers
Assess & Optimize Your People & Processes
Review Your Current Technology to Identify Improvements
As part of our assessment process, we interview stakeholders, gather baseline metrics, document our findings, and prioritize recommendations to improve your technical solution.
Identify Providers, Evaluate, Measure, & Select
During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.
Assessing & Optimizing Your People & Processes
Our operational and labor consulting services begin with understanding your current contact center processes by interviewing stakeholders and observing agent and supervisor functions to develop a plan for improvements.
We Only Partner
with the Best
Industry Leaders
We have carefully curated our technology partnerships to provide the most advanced features, seamless integrations, and robust benefits for our customers. Here is a sampling of our partners.
Educational Topics
For Evaluation
As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.
The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.
Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?
As the rapid adoption of Zoom as a preferred UCaaS solution, our customers have been interested to learn what Zoom’s contact center vision is for today and the future.
In this episode of the Inflow Experience Podcast, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.
Resources
Understanding the Contact Center Ecosystem: Insights from InflowCX’s Senior CX Consultant
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