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Evaluate

Contact Center Evaluation Services for Your Technology Journey

At InflowCX, we guide your organization in an unbiased, data-driven process to identify and select the right contact center technology and operational solutions to meet your goals.

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Navigating the Customer Experience Landscape

With our proven consultation process we assess your current technology and operational strategy, identify providers or outsource needs, and uncover the ROI benefits of a contact center solution that fits your business needs.

Evaluate

Review Your Current Technology to Identify Improvements

Evaluate

Identify, Evaluate, Measure & Select New Technology Providers

Evaluate

Assess & Optimize Your People & Processes

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Review Your Current Technology to Identify Improvements

As part of our assessment process, we interview stakeholders, gather baseline metrics, document our findings, and prioritize recommendations to improve your technical solution.

Current Technology Assessment
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Identify Providers, Evaluate, Measure, & Select

During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.

New Technology Evaluation

Assessing & Optimizing Your People & Processes

Our operational and labor consulting services begin with understanding your current contact center processes by interviewing stakeholders and observing agent and supervisor functions to develop a plan for improvements.

Operational & Labor Consulting
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Educational Topics

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

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Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?

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As the rapid adoption of Zoom as a preferred UCaaS solution, our customers have been interested to learn what Zoom’s contact center vision is for today and the future.

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In this episode of the Inflow Experience Podcast, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.

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 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

 Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation – Part 2

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An Expert View of AI and Automation in the Contact Center 
AI

An Expert View of AI and Automation in the Contact Center 

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Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

Kickstart Your Digital Transformation in 2024 and Future Proof Your Contact Center with AI

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Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

Part 1 – Transforming Customer Experience with AI: The Bakkt Story of Partnership and Innovation

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Enhance Your Customer Experience Through Outsourcing 
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Enhance Your Customer Experience Through Outsourcing 

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Decoding IVR Design: A Guide to Creating Seamless Call Experiences

Decoding IVR Design: A Guide to Creating Seamless Call Experiences

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