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Evaluate

Contact Center Evaluation Services for Your Technology Journey

At InflowCX, our UCaaS and contact center solutions guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.

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Navigating the Customer Experience Landscape

With our proven consultation process we assess your current technology and operational strategy, identify providers or outsource needs, and uncover the ROI benefits of a contact center solution that fits your business needs.

Evaluate

Review Your Current Technology to Identify Improvements

Evaluate

Identify, Evaluate, Measure & Select New Technology Providers

Evaluate

Assess & Optimize Your People & Processes

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Review Your Current Technology to Identify Improvements

As part of our assessment process, we interview stakeholders, gather baseline metrics, document our findings, and prioritize recommendations to improve your technical solution.

Current Technology Assessment
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Identify Providers, Evaluate, Measure, & Select

During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.

New Technology Evaluation

Assessing & Optimizing Your People & Processes

Our operational and labor consulting services begin with understanding your current contact center processes by interviewing stakeholders and observing agent and supervisor functions to develop a plan for improvements.

Operational & Labor Consulting
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Educational Topics
For Evaluation

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

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Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?

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As the rapid adoption of Zoom as a preferred UCaaS solution, our customers have been interested to learn what Zoom’s contact center vision is for today and the future.

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In this episode of the Inflow Experience Podcast, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.

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Understanding the Contact Center Ecosystem: Insights from InflowCX’s Senior CX Consultant 
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Understanding the Contact Center Ecosystem: Insights from InflowCX’s Senior CX Consultant 

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Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith

Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith

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Striking A Balance with AI In the Contact Center  
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Striking A Balance with AI In the Contact Center  

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Your Contact Center Solution Shouldn’t Be a Problem  
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Your Contact Center Solution Shouldn’t Be a Problem  

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Elevate Your Customer Experience Strategy with InflowCX

Elevate Your Customer Experience Strategy with InflowCX

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Achieve Maximum Efficiency with InflowCX Managed Services

Achieve Maximum Efficiency with InflowCX Managed Services

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