Skip to Main Content
Evaluate

Contact Center Evaluation Services for Your Technology Journey

At InflowCX, we guide your organization in an unbiased, data-driven process to identify and select the right contact center technology and operational solutions to meet your goals.

coworkers gather to review something

Navigating the Customer Experience Landscape

With our proven consultation process we assess your current technology and operational strategy, identify providers or outsource needs, and uncover the ROI benefits of a contact center solution that fits your business needs.

Evaluate

Review Your Current Technology to Identify Improvements

Evaluate

Identify, Evaluate, Measure & Select New Technology Providers

Evaluate

Assess & Optimize Your People & Processes

writing on printed report two people in a meeting man typing on keyboard

Review Your Current Technology to Identify Improvements

As part of our assessment process, we interview stakeholders, gather baseline metrics, document our findings, and prioritize recommendations to improve your technical solution.

Current Technology Assessment
hands on laptop with blank notebook on side person looking at computer virtual meeting

Identify Providers, Evaluate, Measure, & Select

During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.

New Technology Evaluation

Assessing & Optimizing Your People & Processes

Our operational and labor consulting services begin with understanding your current contact center processes by interviewing stakeholders and observing agent and supervisor functions to develop a plan for improvements.

Operational & Labor Consulting
arrow icon

Educational Topics

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

Read More

Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?

Read More

As the rapid adoption of Zoom as a preferred UCaaS solution, our customers have been interested to learn what Zoom’s contact center vision is for today and the future.

Watch Now

In this episode of the Inflow Experience Podcast, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.

Listen Now

Amplix Expands Portfolio with Acquisition of Trusted Advisor Twin Lights Group
Blog

Amplix Expands Portfolio with Acquisition of Trusted Advisor Twin Lights Group

Read This Article
Level the Playing Field with Genesys Workforce Engagement Management

Level the Playing Field with Genesys Workforce Engagement Management

Read This Article
Overcoming AI Overload In The Contact Center
AI

Overcoming AI Overload In The Contact Center

Read This Article
Adopting Generative AI Safely and Effectively in Your Contact Center

Adopting Generative AI Safely and Effectively in Your Contact Center

Read This Article
What is BYOC and Why is it Critical in Your UC & CX Strategy?

What is BYOC and Why is it Critical in Your UC & CX Strategy?

Read This Article
Driving Efficiency & Cost Savings with AI: How DailyPay is Leveraging Chatbots, Automated QA, and WFM to Transform their CX

Driving Efficiency & Cost Savings with AI: How DailyPay is Leveraging Chatbots, Automated QA, and WFM to Transform their CX

Read This Article