Identify Providers, Evaluate, Measure, & Select
Our Technology Evaluation Process
During this process, we coordinate meetings with stakeholders to gain an understanding of your business and technology needs. InflowCX then identifies and recommends eligible providers based on our collaborative discussions.
ROI & Financial Review
As part of the technology evaluation process, we conduct an ROI and financial analysis to determine that you’re getting the best value out of your technology investment, and to aid in the decision-making process.
Score Providers & Select Finalist
Once we have identified providers and conducted an ROI analysis, we create a customized scorecard to compare provider solutions for your review. This helps our customers make an informed decision on their investment.
As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.
When it comes to delivering an excellent customer experience in the contact center, how a customer contacts you is always evolving. This means your agents need to be able to meet your customers where they are while meeting expectations.
With constant changes in the communications technology market, Genesys continues to shine bright. Inflow has been partnered with Genesys for 7 years now! One of the things that makes this relationship unique is it allows for two industry leaders to work in harmony.