Guiding Your Organization on Your Technology Journey
At InflowCX, we guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.
Navigating the Customer Experience Landscape
With our proven consultation process we assess your current technology and operational strategy, identify providers or, outsource needs, and uncover the ROI benefits of a solution that fits your business needs.
Review your current technology to identify improvements
Identify, Evaluate, Measure & Select New Technology Providers
Assess & Optimize Your People & Processes
Review Your Current Technology to Identify Improvements
As part of our assessment process, we interview stakeholders, gather baseline metrics, document our findings, and prioritize recommendations to improve your technical solution.
Identify Providers, Evaluate, Measure, & Select
During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.
Assessing & Optimizing Your People & Processes
Our operational and labor consulting services begin with understanding your current contact center processes by interviewing stakeholders and observing agent and supervisor functions to develop a plan for improvements.