Skip to Main Content
Guidance

Guiding Your Organization on Your Technology Journey

At Inflow, we guide your organization in an unbiased, data-driven process to identify and select the right technology solutions to meet your goals.

coworkers gather to review something

Navigating the Technology Landscape

With our proven consultation process we assess your current technology stack, identify providers, and uncover the ROI benefits of a technology solution that fits your business needs.

Guidance

Document Current State, Goals, and Requirements

Guidance

Identify Providers, Evaluate, Measure, and Select

Guidance

Contract, Order, Implement, and Support

writing on printed report two people in a meeting man typing on keyboard

Document Current-State, Goals, & Requirements

As part of our assessment process, we document your technology solutions, define project goals, interview stakeholders, and create project timelines.

Current State Assessment
hands on laptop with blank notebook on side person looking at computer virtual meeting

Identify Providers, Evaluate, Measure, & Select

During our technology evaluation process we identify potential technology providers, conduct an ROI and financial analysis, and deliver a scorecard to compare vendor offerings.

Technology Evaluation
table with report pages and laptop group reviewing charts and graphs woman presenting to a group

Contract, Order, Implement, & Support

From contract negotiation with technology vendors to project implementation and beyond, we are here to help guide you through the full lifecycle of your technology project.

Full Lifecycle Advocacy
arrow icon

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

The diligence and selection process for a cloud contact center solution should include an objective and thorough analysis of not only what’s available in the market, but real-life insights based on measurable data and actual use-cases and experience.

Read More

Everyone’s doing it!!! While peer pressure is never the answer, I would bet that every company has moved from a premise-based system to a cloud-based system for at least one if not many technologies. But why is everyone doing it?

Read More

As the rapid adoption of Zoom as a preferred UCaaS solution, our customers have been interested to learn what Zoom’s contact center vision is for today and the future.

Watch Now

In this episode of the Inflow Experience Podcast, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.

Listen Now

Evolving At The Speed Of CCaaS
Blog

Evolving At The Speed Of CCaaS

Read This Article
How The Tradition Of Customer Experience Continues With Five9 For Plow & Hearth
Blog

How The Tradition Of Customer Experience Continues With Five9 For Plow & Hearth

Read This Article
The Inflow Experience Podcast – Bill Pieper of InflowCX

The Inflow Experience Podcast – Bill Pieper of InflowCX

Read This Article
Genesys Cloud & InflowCX, A Partnership That Continues To Grow
Blog

Genesys Cloud & InflowCX, A Partnership That Continues To Grow

Read This Article
Smiling handsome young male call centre operator with headset
Blog

It’s OK To Challenge The Customer Experience Status Quo

Read This Article
Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX

Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX

Read This Article