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Full Lifecycle Advocacy

Contract, Order, Implement, & Support

We’re here to guide you through the full lifecycle of your project.


1.

Negotiate Contract Terms & Pricing

What good is a partnership if we’re not there at step one? Our team helps you navigate through confusing contract terms and pricing with vendors to make sure you get the best value for your investment.


2.

Project Implementation Support

From documentation gathering to deployment and beyond, our team is there every step of the way. Our project managers, project engineers and customer success managers are world-class, ensuring a smooth technology implementation that is delivered on time.


3.

Ongoing Vendor Engagement & Advocacy

We have built great partnerships with our vendors. This allows our customers to have an advocate by their side whenever they need support for a new feature, integration, or just contacting a vendor.


4.

Lifecycle Management

We’re here for the long haul. When we say full lifecycle advocacy, we mean it. We want you to get the most longevity out of your investment as possible and support you every step of the way, through every upgrade, new feature, or integration.

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

It is no secret that the Great Resignation is real and employees are finding out that the grass may be greener on the other side. So what can you do to lessen the blow in your contact center?

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Workforce Engagement Management is a suite of software tools aimed at making employees happy and productive. WEM focuses on the human aspect of work, recognizing that happy, engaged, and fulfilled employees provide better experiences to the end customer.

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As the rapid adoption of Zoom as their preferred UCaaS solution, our customers have been interested to learn what Zoom’s Contact Center vision is for today and the future.

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In this video, we will demonstrate how to use the Genesys Dialog Engine and web services to build bots for your Genesys Cloud contact center.

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table with report pages and laptop group reviewing charts and graphs woman presenting to a group

Let’s Chat About Your Contact Center Journey

Whether you’re trying to find the best path forward or have already decided on a solution that fits your needs, we’re here to help. Get in touch today to chat about your contact center journey and how Inflow can be your guide to success.

Schedule a Discussion