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Managed Services

Rapid Support on Standby

Our support team is always standing by and ready to help.


1.

A Support Team That Knows Your Environment

Backed by our 3-ring answer policy, our support team is always standing by and ready to help, whether it be a simple system change or dealing with an unplanned outage. To make things even easier, we assign a specific support team to your account, so you’ll always be connected to a team member who knows your contact center or unified communications environment.


2.

Support Models That Meet Your Needs

Whether it’s having us complement your support staff to provide advanced troubleshooting and resolution, or having us take on dedicated support and daily administration of your technologies, InflowCX can help at any phase.


3.

Industry-Leading Support Enhancements

Our managed services go above and beyond just technical support. We provide all of our customers with disaster recovery, business continuity, professional voice talent, and system monitoring capabilities. These services are included in our industry-leading Success Programs.

Educational Topics
For Guidance

As thought leaders in the contact center and unified communications industry, we have created thousands of resources to help guide customers on their technology journey.

In this video, we discuss creative and out-of-the-box ways to improve your Genesys Cloud contact center.

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Pandora’s box has been opened for both employees and CEOs in different ways. For employees, flexibility tops the list. For CEOs, the cost savings of expensive office space, technology, and maintenance are on their mind.

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It is no secret that the Great Resignation is real and employees are finding out that the grass may be greener on the other side. So what can you do to lessen the blow in your contact center?

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In this episode of the Inflow Experience Podcast, Amy Behbehani, Director of Customer Service at Uplift chats with us about how her customer’s needs have changed, the impact of the pandemic on the travel industry and more.

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Our Team

Our staff of consultants, project managers and customer success managers are ready to help you wherever you are in your journey.

Meet Our Team