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Managed Services Training

Selecting a managed services provider is only part of the solution to your organization’s customer outreach issues.  As you implement and operate your chosen system, you’ll need to have personnel on site who can run, supervise, and troubleshoot the system.

Fortunately, InflowCX has a variety of training packages and programs available to ensure that your new software becomes integrated into your organization without a hitch.  This managed services training can have a lot of benefits, including:

  • Helping your company improve its bottom line.
  • Ensuring your company keeps its data safe and secure.
  • Improving your customer service and satisfaction
  • Saving money
  • Improving morale and competency for employees

Improving the Implementation Experience

When any new software system roles out to a company, it’s normal for employees to have some apprehension.  This is a large part of why managed services training is so important.  Employees need to work with the software before using it in a real-world scenario.

Before you start implementing any changes, it’s important that your team has a clear understanding of the problem you’re trying to solve. Addressing these issues and directly stating and showing how the new managed systems software will address these problems is a core part of InflowCX’s Managed Services Training.

Changes to an existing system are ideally introduced to a team in small pieces. This way, employees have time to adjust to each change.  As you make changes, getting feedback from your team regularly is important. This will help InflowCX fine-tune your changes and ensure you’re on the right track.

Multi ethnic team having presentation/ meeting in modern office

Increased Customer Satisfaction

The customer experience is everything in today’s competitive market, and providing excellent service is essential for increasing customer satisfaction. Organizations can improve customer satisfaction by creating a positive customer experience, delivering on promises, and going above and beyond to meet customer needs.

Customers who are satisfied with their experience are more likely to become loyal customers and recommend your business to others. Increased customer satisfaction also leads to greater brand recognition, customer engagement, and sales.

Having employees participate in managed services training will improve the customer experience in every way.  From initial contact to follow-up calls after the sale, having employees who are familiar and comfortable with your new managed services system will ensure that customers only see a seamless and easy interaction process.

Improving Your Bottom Line

When your workforce is more efficient and your customer interactions are improved, your operations will become a lot more cost-effective.  While there are some initial costs with Managed Services Training, nearly all organizations report that the investment pays them back multiple times through better workplace efficiency, workforce retention, and customer sales.

Contact us if you’re interested in learning how InflowCX can help your organization implement its new managed services software. We’ll be happy to help you develop a training program that meets your organization’s unique goals and challenges.