Register Now For A Complimentary Webinar

Join InflowCX and Assembled for a 30-minute webinar discussing the intricacies of the outsourcing lifecycle and explore the critical aspects of finding, managing, and optimizing outsourcing partnerships.

Our seasoned panelists will share valuable insights on effective oversight and governance strategies, highlighting the key challenges faced and considerations to keep in mind throughout your outsourcing journey. From scalability to supplier selection, we’ll discuss the nuances of working with boutique versus general suppliers, unpacking the advantages and disadvantages of each approach.

Whether you’re a seasoned professional seeking to enhance your outsourcing practices or exploring new avenues for business growth, this webinar promises to offer practical wisdom and actionable strategies to elevate your outsourcing initiatives. Don’t miss this opportunity to gain firsthand knowledge from industry experts. Reserve your spot today!

Join us for an engaging fireside chat led by InflowCX, in collaboration with Zoom, tailored specifically for credit unions seeking to enhance their member experience. In this insightful session, industry experts will discuss essential strategies and technologies necessary to modernize, innovate, and scale your contact center effectively.

Whether you’re grappling with legacy systems, striving to enhance member experiences, or aiming to optimize operational efficiency, this discussion will provide valuable insights and actionable takeaways. From leveraging advanced communication tools to harnessing data-driven insights, discover how to elevate your credit union’s contact center to meet the evolving needs of today’s members.

Don’t miss this opportunity to gain valuable insights and uncover practical solutions for transforming your credit union’s contact center into a strategic asset. Join us for a conversation that will empower you to drive growth, foster innovation, and deliver exceptional member service in the digital age.

IVRs play a crucial role in enhancing customer interactions, but their effectiveness hinges on thoughtful design and implementation.

In this 30-minute webinar, our experts will guide you through the essential steps of getting started with IVRs, from preparing for call flow design to identifying key stakeholder roles. You’ll gain invaluable insights into what to expect during the IVR implementation process, ensuring a smooth transition for your organization.

Moreover, we’ll explore best practices for IVR design, including dos and don’ts that can make or break customer satisfaction. Learn how to tailor your IVR system to meet reporting needs effectively while future-proofing it against technological advancements.

Whether you’re new to IVRs or seeking to optimize your existing system, this webinar is your comprehensive guide to mastering IVR design and creating seamless call experiences for your customers. Don’t miss out – register now to secure your spot!