How-To

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    Genesys Admin Training: Dynamic Prompts with TTS Options
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    Genesys Admin Training: Dynamic Prompts with TTS Options
    In this video, we demonstrate building a data table to allow for Dynamic prompts with TTS options within a call flow on Genesys Cloud.
    How Genesys Cloud Integrates with Salesforce
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    How Genesys Cloud Integrates with Salesforce
    In this video, we walk you through how to use the Genesys Cloud Salesforce integration plug-in.
    How to Use Genesys Cloud Call Recording & Interactions
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    How to Use Genesys Cloud Call Recording & Interactions
    Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.
    How to Use the Mitel Connect Browser Extension for Google Chrome
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    How to Use the Mitel Connect Browser Extension for Google Chrome
    In this video, we will show you how to use the Google Chrome browser extension for Mitel Connect.
    The Zoom Contact Center Story
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    The Zoom Contact Center Story
    As the rapid adoption of Zoom as their preferred UCaaS solution of choice, our customers have been interested to learn what our Contact Center vision is for today and the future. Not surprising given Zoom's desire to both innovate as well as our well-established partnership vision with the leading CCaaS providers, Zoom is committed to offering a Best-of-Breed experience for our customers regardless of their CCaaS needs.
    Genesys Cloud Queue Settings
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    Genesys Cloud Queue Settings
    In this video, we will discuss best practices for establishing skills-based routing on the Genesys Cloud platform.
    Troubleshooting a Dropped Call | Genesys Cloud
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    Troubleshooting a Dropped Call | Genesys Cloud
    Periodically you may run into a situation where an interaction has gotten stuck in a queue or has caused a user to stay connected to an interaction even though they are not on an active call. In this video, we will show you how to troubleshoot these issues.
    How to View Interaction Details | Genesys Cloud
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    How to View Interaction Details | Genesys Cloud
    In this video, we will show you how to view the details of an interaction in Genesys Cloud.
    Troubleshooting WebRTC Soft Phone | Genesys Cloud
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    Troubleshooting WebRTC Soft Phone | Genesys Cloud
    In this video, we will discuss a few things to check when troubleshooting a user's soft phone in Genesys Cloud.