How-To

How-To

How to Use Genesys Cloud Call Recording & Interactions
Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.
How to Use the Mitel Connect Browser Extension for Google Chrome
In this video, we will show you how to use the Google Chrome browser extension for Mitel Connect.
The Zoom Contact Center Story
As the rapid adoption of Zoom as their preferred UCaaS solution of choice, our customers have been interested to learn what our Contact Center vision is for today and the future. Not surprising given Zoom's desire to both innovate as well as our well-established partnership vision with the leading CCaaS providers, Zoom is committed to offering a Best-of-Breed experience for our customers regardless of their CCaaS needs.
Genesys Cloud Queue Settings
In this video, we will discuss best practices for establishing skills-based routing on the Genesys Cloud platform.
Troubleshooting a Dropped Call | Genesys Cloud
Periodically you may run into a situation where an interaction has gotten stuck in a queue or has caused a user to stay connected to an interaction even though they are not on an active call. In this video, we will show you how to troubleshoot these issues.
How to View Interaction Details | Genesys Cloud
In this video, we will show you how to view the details of an interaction in Genesys Cloud.
Troubleshooting WebRTC Soft Phone | Genesys Cloud
In this video, we will discuss a few things to check when troubleshooting a user's soft phone in Genesys Cloud.
How to Migrate to a Virtual Phone Switch (Mitel)
In this video, we will discuss why and how to transition your hardware to virtual switches on the Mitel platform.