Revamping Your IVR for a Seamless Customer Experience
Join Austin Culp, Director of Sales at Inflow CX, and Mike Dolloff, Chief Revenue Officer, in this episode of the Inflow Experience podcast. They dive into the frustrations customers face when interacting with IVRs, shedding light on the disconnect between self-service and agent-assisted channels. Discover why it's crucial for organizations to reassess their IVR systems, exploring strategies for a smoother customer journey and a more efficient contact center. Don't miss out on practical insights for optimizing IVR functionality and delivering an exceptional customer experience. Tune in now!
Harnessing Automation and Conversation Intelligence to Alleviate Frustrating Customer Experiences
In this episode of the Inflow Experience Podcast, host Austin Culp introduces a new series called "Monday Morning Quarterback." The concept revolves around dissecting frustrating customer experiences to uncover opportunities for improvement. Joined by guest Kyle Steele, they dive into Kyle's recurring prescription hassle with a renowned pharmacy chain. The conversation unfolds to explore how automation and conversation intelligence can revolutionize customer interactions. Co-host for this series, Mike Dolloff, Chief Revenue Officer at InflowCX, sheds light on the power of data-driven insights in enhancing customer experiences. Tune in to discover how businesses can leverage technology to drive customer satisfaction and operational efficiency.
Transform Your Contact Center with InflowCX’s Consulting Practice
On this episode of The Inflow Experience Podcast, we’re joined by John Glantz, VP of Consulting Services at InflowCX, to discuss our transformational consulting practice for contact centers. John shares insights on the benefits of InflowCX’s consulting services, including how they help organizations improve customer experience, increase employee engagement, and drive business outcomes. John also delves into the key indicators that InflowCX uses to identify areas for improvement in contact centers, including customer feedback, operational data, and employee feedback. He explains how these indicators can help organizations identify opportunities to optimize their contact center operations, reduce costs, and enhance customer satisfaction. Whether you’re a contact center leader looking to improve performance or an organization seeking to transform your customer experience, this episode provides valuable insights into the power of consulting services from InflowCX. Tune in to learn more about their approach and how it can benefit your business.
Navigating the Complex Contact Center Market with InflowCX’s Stanton Smith
In this episode of The Inflow Experience Podcast, Austin Culp sits down with Stanton Smith, the Vice President of CX Technology Consulting at InflowCX.
Stanton shares his insights on how InflowCX is helping businesses identify the best contact center solutions to meet their specific requirements. He talks about the company’s approach to customizing solutions that deliver savings and ROI on a new platform.
The conversation covers a range of topics, including how to use data to make informed decisions, key considerations when selecting a contact center provider, and emerging trends in the industry. Whether you are a business leader looking to improve your customer experience or a technology professional seeking insights into the latest trends, this podcast is a valuable resource.
So tune in to gain valuable insights from Stanton’s extensive experience and learn how InflowCX can help your business stay ahead in the competitive contact center landscape.
Elevate Your Customer Experience Strategy with InflowCX
In a world where customer experience is a key differentiator for businesses, finding the right strategy and processes to enhance your CX can be a challenging task. That’s why we sat down with Amy Behbehani, Senior CX Consultant at InflowCX, to discuss how InflowCX’s expertise is helping businesses transform their customer experience strategy.
Achieve Maximum Efficiency with InflowCX Managed Services
In this episode, Tommy Mullins and Austin Culp discuss InflowCX’s new managed services, which are designed to help you get the most out of your investments and maximize your success. We’ll explore how these services can help you reduce costs, boost efficiency, and quickly scale up operations. Plus, find out why InflowCX is the go-to choice for businesses looking to leverage managed services to improve their CX operations and unlock their full potential. We’ll discuss the team’s expertise in the industry, our commitment to customer service and satisfaction, and our innovative approach to managed services.
Prioritizing Contact Center Trends to Achieve Your Business Objectives
Austin is joined by John Glantz, VP of Consulting Services at InflowCX. In this episode, John and Austin discuss identifying effective trends in the contact center, how to prioritize CX changes, utilizing your human and technology resources effectively to solve business objectives and more.
Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast
In this episode, the Adam Rennert, Mike Dolloff, and Austin Culp of the InflowCX team talk about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.
Guest: Colin Kennedy, COO at Shelf
In this episode, Colin and Austin discuss how knowledge management has changed to meet agent and customer needs, why you should consider a knowledge management strategy, and the impact of AI in contact centers.