Podcast

Podcast

Prioritizing Contact Center Trends to Achieve Your Business Objectives
Austin is joined by John Glantz, VP of Consulting Services at InflowCX. In this episode, John and Austin discuss identifying effective trends in the contact center, how to prioritize CX changes, utilizing your human and technology resources effectively to solve business objectives and more.
Leveraging Outsourcing & Automation to Enhance Your CX | The Inflow Experience Podcast
In this episode, the Adam Rennert, Mike Dolloff, and Austin Culp of the InflowCX team talk about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.
Guest: Colin Kennedy, COO at Shelf
In this episode, Colin and Austin discuss how knowledge management has changed to meet agent and customer needs, why you should consider a knowledge management strategy, and the impact of AI in contact centers.
Guest: Stanton Smith, Senior Director of Consulting Services at InflowCX
In this episode, our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!
Guest: Ken Smith, CEO of InflowCX
In this episode, we talk about Ken's journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.
Guest: Mike Dolloff, Chief Revenue Officer, Inflow Communications
In this episode, our guest is Mike Dolloff, Chief Revenue Officer at Inflow Communications. We talk to Mike about his journey into contact center, the impact of COVID-19 on the industry, and the trajectory of Inflow Communications as a company.