Transform Your Contact Center with NICE CXone
In this video, we're joined by NICE CXone to bring you everything you need to know about the CCaaS platform and learn why you should consider NICE for your contact center solution.
CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience
To win in today’s experience economy, you need to do more than pick the right CX technologies. As customers continue to demand excellence at every touchpoint, elevate not only your CX tools but your CX ecosystem at large.
In this interactive webinar, CX leaders and experts from InflowCX and Five9 share how you can build a strategic approach in 2023.
We cover emerging trends that are shaping the future of CX, how you can build a connected CX ecosystem, and actionable ways to improve the customer and employee journey.
Depreciation of Genesys Cloud Reporting & Alternatives
In this video, we discuss the depreciation of reporting within Genesys Cloud and what alternatives are available for your contact center.
What’s New With Zoom Contact Center
In this video, we're joined by Scott Brown, Head of Contact Center, and Derek Resler, Zoom Phone and Contact Center Specialist to discuss why you should consider Zoom as your CCaaS platform.
Top 3 Most Common Contact Center Challenges
In this video, we discuss the top three most common challenges for contact centers in 2023.
End of Genesys PureConnect & Multicloud Offering
In this video, we discuss what options are available for customers on Genesys PureConnect and Multicloud.
How The FCC Deregulation Will Affect Your POTS Lines
In this video, we discuss the FCC deregulation and how that will affect your POTS lines.
Genesys Admin Training: Co-Browsing & Adding Prompts
In this video, we go over co-browsing and adding prompts in Genesys.
Genesys Admin Training: Work Teams Overview and In-Queue Flow
In this video, we go over the Work Teams feature in Genesys Architect.