Fireside Chat: How the Public Sector is Modernizing it’s CX Strategy
Join industry experts Steven Boberski, Public Sector Field CTO of Genesys and Mike Dolloff, CRO of InflowCX as they discuss the power of technology in enhancing CX strategy within the public sector.
In this video, you’ll discover how to leverage innovative approaches such as cloud migration, AI, self-service, and automation to take your contact center to the next level.
Mastering Toll-Free Number Management in Your Contact Center
Are you looking to take ownership and control of your toll-free numbers to enhance your customer service capabilities? In this video, you'll discover how ATLaaS can empower you to become an independent RespOrg, gaining authoritative ownership and control of your toll-free numbers.
Genesys SMS Outbound Campaigns Preparedness – Best Practices & Key Things You Need to Know
In this video, we guide you through the mechanics of these campaigns, share valuable best practices, and shed light on canned and auto-responses. Additionally, you will gain insights into the intricacies of 10DLC registration and much more!
Mitel MiVoice Connect End of Life: Exploring Your Alternatives
Join us as we dive into the implications of the MiVoice Connect End of Life announcement made by Mitel on July 7th, 2023. This announcement marks a crucial turning point for businesses utilizing the MiVoice Connect platform and calls for informed decision-making and transformational strategies.
In this video, we explore the potential challenges it poses as well as the opportunities it presents for your organization’s transformation journey. You’ll also learn how InflowCX can help guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.
Genesys Admin Training: Conditional Group Routing & IVR Suppression
In this 30-minute webinar, our team of experts showcase how you can set up conditional group routing and how to suppress recordings in your Genesys Cloud system.
Fireside Chat: How AI is Fueling a CX Revolution
In this intimate fireside chat, Mike Dolloff, CRO of InflowCX, and Whitney Ondrejcka, Channel Account Manager of Kustomer dive into the evolving expectations of consumers, the strategic investments businesses are making in AI, and the revolutionary possibilities that arise from incorporating AI into your customer service practices. Uncover invaluable insights on harnessing AI to conquer CX challenges and deliver unparalleled experiences for your customers.
Fireside Chat: Exploring the Future of Contact Centers and Chat GPT
In this video, Adam Rennert of InflowCX and Ashish Nagar of Level AI discuss the benefits of incorporating generative AI into your contact center operations, including improved customer experiences, increased efficiency, and reduced costs.
Unlocking Customer Experience Excellence: The Value of InflowCX as Your Managed Service Provider
Are you ready to take your business operations to new heights? In this video, we take a deep dive into InflowCX’s comprehensive managed services offerings.
Designed to help you get the most out of your investments and maximize your success, our managed services offer unparalleled support to businesses seeking to optimize their communication technology strategy. In this webinar, our team of experts delve into the key features and benefits of our managed services, highlighting how they can empower organizations to transform their day-to-day operations.
Navigating Genesys Cloud’s Native Agent Assist
In this video, we dive deep into the world of Genesys Cloud's Native Agent Assist, designed to enhance agent performance and elevate customer experiences. Learn how to deploy Genesys Cloud's Agent Assist to empower agents with real-time guidance, knowledge, and insights, allowing them to quickly deliver accurate and personalized customer support.
