Webinars

Genesys Admin Training: Triggers for Automatic Processes

In this video, our experts demonstrate how you can set up automation triggers within your Genesys Cloud system. Discover best practices for efficient trigger setup, plus you’ll gain insights on customization for your specific needs.

Navigating the Conversational Frontier: A Chatbot Series

Join InflowCX and Zoom for a three-part webinar series designed to take your chatbot to the next level. In this first session, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom guides you on a strategic journey into the essentials of chatbot implementation. From aligning business goals to choosing the right platform, this webinar provides a comprehensive overview to guide your decision-making process. Join us for a session that goes beyond the surface, setting the foundation for a successful chatbot integration.

Navigating The Journey From Avaya To Genesys

Ready to future-proof your contact center? In this video, we guide you through the intricacies of migrating from Avaya to Genesys. Discover how this migration can unlock new possibilities for customer engagement and operational efficiency. Plus, you’ll gain strategic insights, practical tips, and a roadmap for a successful transition. Be at the forefront of the contact center evolution!

Fireside Chat: How the Public Sector is Modernizing it’s CX Strategy

Join industry experts Steven Boberski, Public Sector Field CTO of Genesys and Mike Dolloff, CRO of InflowCX as they discuss the power of technology in enhancing CX strategy within the public sector. In this video, you’ll discover how to leverage innovative approaches such as cloud migration, AI, self-service, and automation to take your contact center to the next level.

Mastering Toll-Free Number Management in Your Contact Center

Are you looking to take ownership and control of your toll-free numbers to enhance your customer service capabilities? In this video, you'll discover how ATLaaS can empower you to become an independent RespOrg, gaining authoritative ownership and control of your toll-free numbers.

Genesys SMS Outbound Campaigns Preparedness – Best Practices & Key Things You Need to Know

In this video, we guide you through the mechanics of these campaigns, share valuable best practices, and shed light on canned and auto-responses. Additionally, you will gain insights into the intricacies of 10DLC registration and much more!

Mitel MiVoice Connect End of Life: Exploring Your Alternatives

Join us as we dive into the implications of the MiVoice Connect End of Life announcement made by Mitel on July 7th, 2023. This announcement marks a crucial turning point for businesses utilizing the MiVoice Connect platform and calls for informed decision-making and transformational strategies. In this video, we explore the potential challenges it poses as well as the opportunities it presents for your organization’s transformation journey. You’ll also learn how InflowCX can help guide your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.

Genesys Admin Training: Conditional Group Routing & IVR Suppression

In this 30-minute webinar, our team of experts showcase how you can set up conditional group routing and how to suppress recordings in your Genesys Cloud system.

Fireside Chat: How AI is Fueling a CX Revolution

In this intimate fireside chat, Mike Dolloff, CRO of InflowCX, and Whitney Ondrejcka, Channel Account Manager of Kustomer dive into the evolving expectations of consumers, the strategic investments businesses are making in AI, and the revolutionary possibilities that arise from incorporating AI into your customer service practices. Uncover invaluable insights on harnessing AI to conquer CX challenges and deliver unparalleled experiences for your customers.