Webinars

Webinars

Genesys Admin Training: Automatic Agent Check
In this video, we go over how to build an automatic agent check in Genesys Architect.
The 101 On Genesys Cloud Surveys
In this video, we provide an overview of how to best leverage Genesys surveys for the best agent and supervisor experience.
Key Considerations For A Healthy Contact Center
In this video, we discuss important factors to consider when evaluating your contact center’s business objectives.
Microsoft Teams and RingCentral Integration
In this video, we discuss how to integrate Microsoft Teams with your RingCentral platform.
Genesys Admin Training: Building Flows with Schedule Checks
In this video, we walk you through building inbound call flows with schedule checks.
Genesys Cloud Call Queues & Scheduling
In this video, we walk you through call queues and scheduling within Genesys Cloud.
Migrating to the Cloud with Genesys
In this video, we have Genesys presenting the value you can provide to your business and your customers in moving from a premise to cloud contact center.
Mitel’s UCaaS Partnership with RingCentral
In this video, you will learn about Mitel's exclusive partnership with RingCentral, how it impacts their product offerings, and a Q&A session that answer's a lot of questions.
How to Use Genesys Cloud Call Recording & Interactions
Join our certified Genesys engineers to learn about best practices for call interactions, call recording, storage, data pulls, and more with your Genesys Cloud contact center.