Webinars

  • Categories

    • Webinars

    Can I Bring My Own Carrier to Genesys Cloud?
    Play Video
    Can I Bring My Own Carrier to Genesys Cloud?
    In this video, we discuss how you can bring your own carrier to Genesys Cloud and items to keep in mind when considering this solution.
    Genesys Admin Training: Dynamic Prompts with TTS Options
    Play Video
    Genesys Admin Training: Dynamic Prompts with TTS Options
    In this video, we demonstrate building a data table to allow for Dynamic prompts with TTS options within a call flow on Genesys Cloud.
    Is Outsourcing Right For You?
    Play Video
    Is Outsourcing Right For You?
    If you’re facing increased struggles and labor shortages in your contact center, then it may be time to consider an outsourcing solution. In this video, we dive into everything you need to know about BPOs, options with labor outsourcing as well as considerations to keep in mind when deciding if this solution is right for you.
    Workplace Trends: Which Models Are A Good Fit For Your Contact Center?
    Play Video
    Workplace Trends: Which Models Are A Good Fit For Your Contact Center?
    In this video, we analyze workplace model trends and discuss which models are a good fit for your contact center.
    Transform Your Contact Center with NICE CXone
    Play Video
    Transform Your Contact Center with NICE CXone
    In this video, we're joined by NICE CXone to bring you everything you need to know about the CCaaS platform and learn why you should consider NICE for your contact center solution.
    CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience
    Play Video
    CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience
    To win in today’s experience economy, you need to do more than pick the right CX technologies. As customers continue to demand excellence at every touchpoint, elevate not only your CX tools but your CX ecosystem at large. In this interactive webinar, CX leaders and experts from InflowCX and Five9 share how you can build a strategic approach in 2023.  We cover emerging trends that are shaping the future of CX, how you can build a connected CX ecosystem, and actionable ways to improve the customer and employee journey.
    Depreciation of Genesys Cloud Reporting & Alternatives
    Play Video
    Depreciation of Genesys Cloud Reporting & Alternatives
    In this video, we discuss the depreciation of reporting within Genesys Cloud and what alternatives are available for your contact center.
    What’s New With Zoom Contact Center
    Play Video
    What’s New With Zoom Contact Center
    In this video, we're joined by Scott Brown, Head of Contact Center, and Derek Resler, Zoom Phone and Contact Center Specialist to discuss why you should consider Zoom as your CCaaS platform.
    Top 3 Most Common Contact Center Challenges
    Play Video
    Top 3 Most Common Contact Center Challenges
    In this video, we discuss the top three most common challenges for contact centers in 2023.