Genesys Cloud Web Messaging and the Future of Digital

As a full omnichannel platform, Genesys Cloud CX offers multiple digital channels to help your customers engage with you at the right time, with the method that best suits them. In this 30-minute video, we provide a high-level introduction into Email, SMS, Social, and the latest channel to Genesys, Web Messaging. For those leveraging Web Chat today, see how Web Messaging can upgrade how your online consumers interact with you. We showcase native Agent Assist, Journey Mapping, Co-Browse, Self-Service bots, and more.