Guest: Colin Kennedy, COO at Shelf

Fireside Chat: Navigating Outsourcing Partnerships

In this video, our seasoned panelists from InflowCX and Assembled share valuable insights on effective oversight and governance strategies, highlighting the key challenges faced and considerations to keep in mind throughout your outsourcing journey. From scalability to supplier selection, they discuss the nuances of working with boutique versus general suppliers, unpacking the advantages and disadvantages of each approach. Whether you’re a seasoned professional seeking to enhance your outsourcing practices or exploring new avenues for business growth, this video promises to offer practical wisdom and actionable strategies to elevate your outsourcing initiatives. Don’t miss this opportunity to gain firsthand knowledge from industry experts.

Redefining Customer Experience: The Power of AI in Quality Management

In this video, we explore AI-powered quality management and its transformative role in contact centers. We discuss the capabilities of automation in streamlining processes, improving efficiency, and maintaining superior service standards. Plus, you’ll discover how AI is revolutionizing quality assurance practices, enabling contact centers to identify insights, optimize operations, and foster continuous improvement effortlessly.

Genesys Admin Training: Leveraging Common Modules

In this video, our experts cover troubleshooting flows using common modules in Genesys Cloud. Discover firsthand how to harness common modules to diagnose and resolve flow-related issues with precision. Plus, you'll gain practical tips and insights to elevate your contact center's efficiency. Don't miss out on this opportunity to refine your Genesys Cloud system and streamline operations.

Unlocking Contact Center Excellence: Harnessing Insights with InflowCX Managed Services

In this video, we discuss the transformative potential of InflowCX Managed Services. We also explore our comprehensive suite of insights designed to elevate your operations towards excellence, including quarterly and annual performance reports as well as technology configuration assessments that offer a panoramic view of your contact center’s landscape. Discover why partnering with a Managed Services provider like InflowCX is pivotal for optimizing your contact center’s potential and ensuring seamless customer interactions. Don’t miss this opportunity to gain strategic insights and elevate your contact center performance to new heights.

Transforming E-commerce CX: Aterian’s Journey with Genesys Cloud

Join us for an insightful interview with Lori Lovric, Head of Customer Service at Aterian, a leading consumer product platform. Discover how Aterian tackled system challenges and embraced Genesys Cloud for superior customer service. Lori shares valuable insights into overcoming migration hurdles, leveraging Genesys Cloud digital channels, and solving critical business problems with the help of InflowCX. See how Aterian is thriving with Genesys and InflowCX, and gain actionable recommendations for your own customer experience transformation journey.

Mastering the CCaaS Transition: Transforming Pandemic-Induced Decisions into Strategic CX Excellence

In the throes of the pandemic, many businesses hastily transitioned to cloud contact centers to facilitate remote work. However, the speed at which this transformation occurred often led to unforeseen challenges. In this session, we explore real-world scenarios of organizations that rushed into a cloud contact center during the pandemic and how they are solving for instability, quality issues, and disrupted customer interactions. Join us for an insightful discussion and gain actionable strategies to transform rushed decisions into a strategic advantage for your contact center, fostering improved quality, innovative customer experiences, and long-term success.

Optimizing Conversations: Strategies for Peak Chatbot Performance

In this concluding webinar of the series, Vanessa Van Arsdale, Chatbot Automation Expert at Zoom, shifts gears to guide you through the optimization phase of your chatbot's lifecycle. Learn the tactics and tools needed to fine-tune your chatbot for maximum efficiency, seamless interactions, and improved business outcomes. From analytics-driven enhancements to dynamic learning systems, this session is packed with actionable tips to take your chatbot from good to exceptional.

Crafting Conversations: Best Practices in Chatbot Design and Deployment

Vanessa Van Arsdale is back for our second session on chatbots. In this video, Vanessa discusses best practices surrounding deploying a chatbot. From natural language processing to ethical considerations, this webinar is your gateway to optimizing user engagement and satisfaction. Whether you’re a seasoned pro or just starting your chatbot journey, Vanessa’s insights will equip you with the knowledge needed to elevate your conversational game and stay ahead in the ever-evolving landscape of AI.

Genesys Admin Training: Triggers for Automatic Processes

In this video, our experts demonstrate how you can set up automation triggers within your Genesys Cloud system. Discover best practices for efficient trigger setup, plus you’ll gain insights on customization for your specific needs.