Transform your customer service approach with Genesys Cloud’s Customer Journey feature and Flow Performance views. In this video, our experts walk you through the Customer Journey feature, equipping agents with detailed interaction histories that enable them to anticipate customer needs and deliver personalized support. Additionally, you’ll learn how to effectively set up Flow Performance views, which provide insights into service patterns and self-service effectiveness.
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http:https://inflowcx.com/videos/integrating-customer-journey-flow-performance-views-in-genesys-cloud/