Inflow Communications worked with Mt. Hood Meadows to deploy a ShoreTel® Unified Communications system.
The problems that had to be solved:
Inflow deployed a ShoreTel® Unified Communications System at the sales office and integrated it to the legacy Toshiba® phone system with a PRI connection on the mountain. This provided station-to-station dialing, across an Internet VPN connection, between the Toshiba and ShoreTel systems and locations.
Based on budget, Inflow replaced old Toshiba phones with ShoreTel® VoIP phones on the mountain
Inflow Deployed a ShoreTel® Unified Communications server to provide Unified Comm tools for the legacy Toshiba® users and to replace the failing voicemail system. Essentially, the ShoreTel® voicemail system become voicemail for all users (regardless of the system they were one). This gave the Toshiba® users features like find-me / follow-me, voicemail-to-email, etc.
The Mt. Hood Meadows IT staff finished replacing the Toshiba® system with ShoreTel® VoIP on the mountain. All users got ShoreTel® IP phones and ShoreTel®’s desktop VoIP / productivity tool, Call Communicator (Unified Messaging, Presence Management, Call Control, etc)
They installed a standard Internet T1 connection through the Local Exchange Carrier (LEC), and deployed Broadvox SIP trunks across it. This was a perfect solution for Meadows. This gave them Caller ID and Direct Inward Dial numbers. More importantly, due to the nature of SIP trunks, the customer can “trunk up” or add SIP trunks in the busy season, and reduce their trunks (and cost) during the spring and summer. Additionally, they get unlimited long distance into Canada and the US (which is nice since almost every calling destination is long distance from Mt. Hood).
The result – a happy customer for Inflow Communications and happy guests for Mt. Hood Meadows.
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