Inflow Communications is Awarded ShoreTel’s Prestigious Contact Center Partner of the Year Award

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Of the 600+ ShoreTel integrators worldwide, Inflow Communications was selected as ShoreTel’s Global Contact Center Partner of the Year. ShoreTel is a global leader in brilliantly simple Unified Communications, VOIP, and Call Center / Contact Center technology. Inflow Communications, with offices in LA, The Bay, Portland, and Seattle, is a national leader in ShoreTel integration and support services.

“We’re very proud to have received this award” said Travis Dillard, Inflow’s President. “Contact Centers require a very unique skill set, intimate understanding of our clients’ businesses, and a highly technical staff. It truly embodies who Inflow is”.

Contact centers are now so much more than a simple inbound / outbound call center for voice communications. Customers are demanding so much more from the technology. In addition to voice, customers want to communicate via web chat, email, text, and other mediums. Furthermore, Contact Centers need to be highly integrated with the business and its applications. To name a few, examples of this would be features like database integration, self-help services, CRM screen pops, and intelligent call routing based on call priority and agent skill.

Among many criteria, ShoreTel partners and integrators worldwide are evaluated based on Contact Center sales volume, customer satisfaction with support, project success, and the number of advanced certified engineers on staff.