Categories: Inflow Customers

Live Support Metrics



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Inflow Has You Covered

Inflow provides world class support services and ensures coverage for all your business operations.

With 24 hour a day support, and our dedication to detail, your business concerns will receive the attention they deserve. Support you can expect from Inflow includes:

  • All Software Upgrades
  • Advanced replacement of critical hardware
  • Three-day advanced replacement of telephone sets

Our Support Metrics

Inflow is now happy to provide our customers with honest, real time support metrics that show a number of aspects of our support operation.

Now you can easily view statistics that reflect our customer involvement, and customer satisfaction results. We show metrics for support and orders that detail:

  • Response time
  • Support happiness
  • Solution time
  • Order happiness

Take a look at our Support metrics page to find out more

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Recent Posts

Do I need a SIP-enabled Phone System?

No. We have many customers that use an Integrated Access Device (IAD) that converts the SIP trunks back to traditional…

14 years ago

Can I fax over SIP?

Yes, most SIP providers support G.711 or T.38 faxing protocols. We’ve been told that faxing over SIP trunks is about…

14 years ago

Can I mix long distance and local SIP trunks?

Yes. We often mix long distance SIP trunks with local SIP trunks. By least-cost routing long distance calls over the…

14 years ago

How does the SIP provider determine if a call is local (and doesn’t meter at long distance rates)?

Again, this depends on the SIP provider. We’ll stick with the Broadvox answer. Like 911, it all depends on what…

14 years ago

What security features are offered with SIP trunks?

This depends on the SIP provider. Broadvox can implement SIP trunks over a dedicated or VPN-enabled connection. Actually, it’s much…

14 years ago

Does placing SIP calls over the Internet cause quality issues?

With SIP trunks, voice gets converted into IP packets. These IP packets then get sent to the SIP provider (and…

14 years ago