On one side, Interactive Intelligence boasts products such as PureCloud Voice, PureCloud Collaborate, PureCloud Engage, and PureCloud Communicate. With 20-plus years of experience developing customer engagement and UC solutions, and backed by more than 6,000 global customer deployments, Interactive Intelligence is a global leader of cloud services for customer engagement, communications, and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.
On the other side stands ShoreTel, with a host of products such as Connect Cloud, Connect Onsite, and Connect Hybrid. ShoreTel is a leading provider of cloud, onsite, and hybrid business telephony and unified communications solutions. Their award-winning, simple communications solutions for small and mid-market companies empower organizations and employees to quickly access information, collaborate easily, and connect from any place across multiple devices.
As leaders in the industry, we recognize that both opponents have their strengths and weaknesses when it comes to unified communications support platforms. Which is why we’ve compiled a comprehensive comparison matrix to let you be the judge. Below, we’ve covered all aspects of each competitor ranging from scalability, architecture, convenience, application, and more.
As an unbiased party, Inflow strives to provide you with the most relevant and up-to-date industry information in order to help you make informed decisions.
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About Inflow
Founded in 1997, Inflow is one of the nation’s top Unified Communications and Contact Center consultants in today’s market. Pioneers in cloud unified communications and cloud contact center success, Inflow is the first company to provide contact center consulting and training focused solely on helping you elevate your customer experience.
With over 200,000 endpoints supported under Inflow’s innovative success programs around the world, Inflow built its brand and reputation around providing unrivaled customer support. Inflow is in Mitel/ShoreTel’s top 2% in global customer satisfaction, and quickly acquiring a top spot with RingCentral, Genesys PureCloud and NICE inContact.
By partnering with Inflow, you can expect the highest level of strategic consultation, execution, and optimization available in the industry.
No. We have many customers that use an Integrated Access Device (IAD) that converts the SIP trunks back to traditional…
Yes, most SIP providers support G.711 or T.38 faxing protocols. We’ve been told that faxing over SIP trunks is about…
Yes. We often mix long distance SIP trunks with local SIP trunks. By least-cost routing long distance calls over the…
Again, this depends on the SIP provider. We’ll stick with the Broadvox answer. Like 911, it all depends on what…
This depends on the SIP provider. Broadvox can implement SIP trunks over a dedicated or VPN-enabled connection. Actually, it’s much…
With SIP trunks, voice gets converted into IP packets. These IP packets then get sent to the SIP provider (and…