Zillow

A recent industry recap of Contact Center Trends cites that CRM integration and Personalized Service via customer data will continue to be a more focused trend in 2016. And one way we’re seeing organizations take the reins on their customer experience is by combining their contact center and corporate data.

Tags: Case Study

8 years ago

blennd_admin

Next ShoreTel Connect: Making Meetings Matter »

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Recent Posts

FAQs

Do I need a SIP-enabled Phone System?

No. We have many customers that use an Integrated Access Device (IAD) that converts the SIP trunks back to traditional…

14 years ago

FAQs

Can I fax over SIP?

Yes, most SIP providers support G.711 or T.38 faxing protocols. We’ve been told that faxing over SIP trunks is about…

14 years ago

FAQs

Can I mix long distance and local SIP trunks?

Yes. We often mix long distance SIP trunks with local SIP trunks. By least-cost routing long distance calls over the…

14 years ago

FAQs

How does the SIP provider determine if a call is local (and doesn’t meter at long distance rates)?

Again, this depends on the SIP provider. We’ll stick with the Broadvox answer. Like 911, it all depends on what…

14 years ago

FAQs

What security features are offered with SIP trunks?

This depends on the SIP provider. Broadvox can implement SIP trunks over a dedicated or VPN-enabled connection. Actually, it’s much…

14 years ago

Does placing SIP calls over the Internet cause quality issues?

With SIP trunks, voice gets converted into IP packets. These IP packets then get sent to the SIP provider (and…

14 years ago