Unfortunately, too many Mitel / ShoreTel partners are understaffed and undertrained, leaving you stuck at sea with communication issues that are negatively impacting your business.
If your organization qualifies, we can support you at little to no cost until your support contract is up for renewal. Combined with our 3-ring answer policy and a huge lineup of Mitel engineers, our Float Program was created to offer relief to customers who are struggling with their current partner.
Issues we hear everyday from people like you:
1.
Ongoing issues with Mitel Connect
If your organization migrated to Mitel Connect and are having ongoing issues after deployment, we can help. Our deep bench of certified Mitel engineers are well versed in quickly solving any issue you may be facing.
2.
Partners no longer supporting Mitel
We’ve heard of certain Mitel partners dropping support for their customers. As a long-standing Mitel Platinum partner, we will never leave our customers stranded without support.
3.
Your current partner forwarding your ticket to Mitel TAC
At InflowCX, our experienced Mitel engineers solve most issues on the first phone call. With a 99.8% customer satisfaction score, our team is always standing by and ready to help you without contacting Mitel directly.
4.
A lack of Cloud migration guidance
The UCaaS landscape has rapidly changed in the last few years, and not everyone is guiding their customers on the features and benefits of a cloud migration. At InflowCX, you have a dedicated Customer Success Manager who can walk you through options that fit your business needs, and setup demos quickly with UCaaS providers such as RingCentral, Zoom, 8×8, and more.
5.
A lack of Contact Center guidance
In 2022, most organizations should have some sort of contact center functionality to better serve their customers. If your current partner is not guiding your organization towards a better customer experience, it may be time to chat with InflowCX.