Let Us Be Your CCaaS Guide on the Journey to Contact Center Success
At InflowCX, we function as an extension of your team at any stage of your contact center journey from technology and operational consulting to implementation and ongoing optimization. Our contact center as a service (CCaaS) team manages the key elements of the technology selection process including RFI development, financial analysis (ROI/TCO), labor strategy (BPO), and more. InflowCX also facilitates post-selection items such as contract negotiation, project implementation, and ongoing education and support. We offer these capabilities across CCaaS, UCaaS, WFM, WFO, automation, AI, analytics, and other customer key engagement technologies and services.
CCaaS and CX Service Evaluation
Evaluating your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.
CCaaS Deployment
Ensuring that your technology investment gets successfully deployed on a timeline that aligns with your business needs.
CX Service Optimization
Maximizing the value of your chosen solution and vendor partnership.