Let Us Be Your Guide On the Journey to Contact Center Success
At InflowCX, we function as an extension of your team at any stage of your contact center journey from technology and operational consulting to implementation and ongoing optimization. Our team manages the key elements of the technology selection process including RFI development, financial analysis (ROI/TCO), labor strategy (BPO), and more. InflowCX also facilitates post-selection items such as contract negotiation, project implementation, and ongoing education and support. We offer these capabilities across CCaaS, UCaaS, WFM, WFO, automation, AI, analytics, and other customer key engagement technologies and services.