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CCaaS & CX Services

Let Us Be Your Guide On the Journey to Contact Center Success

At InflowCX, we function as an extension of your team at any stage of your contact center journey from technology and operational consulting to implementation and ongoing optimization. Our team manages the key elements of the technology selection process including RFI development, financial analysis (ROI/TCO), labor strategy (BPO), and more. InflowCX also facilitates post-selection items such as contract negotiation, project implementation, and ongoing education and support. We offer these capabilities across CCaaS, UCaaS, WFM, WFO, automation, AI, analytics, and other customer key engagement technologies and services.

Guidance

Guiding your organization in an unbiased, data-driven process to identify and select the right technology and operational solutions to meet your goals.

Execution

Ensuring that your technology investment gets successfully deployed on a timeline that aligns with your business needs.

Optimization

Maximizing the value of your chosen solution and vendor partnership.